Christen Drew
Chicago
Summary
Dedicated Housekeeping Manager with proven expertise in staff supervision, inventory management, and quality control. Successfully managed the renovation of 200 guest rooms, enhancing operational efficiency and guest satisfaction. Results-driven professional with extensive experience in housekeeping management. Skilled in team collaboration and facility maintenance, consistently achieving high-quality standards and operational efficiency. Ready to leverage and build expertise to enhance guest experiences and streamline housekeeping operations.
Overview
10
10
years of professional experience
Work History
Housekeeping Manager
Marriott
Chicago
03.2024 - Current
- Guide and oversee housekeeping staff to guarantee outstanding service and operational efficiency
- Oversee inventory of cleaning supplies and equipment, enhancing resource allocation
- Managed a 4-month renovation project for 200 guest rooms across 6 floors
- Inspect rooms and public areas to uphold high-quality standards
- Collaborate with other departments to streamline operations
Housekeeping Supervisor
Marriott
Chicago
09.2023 - 02.2024
- Supervised a team of housekeepers, housepersons, and public area attendants
- Created breakout boards containing room assignments for housekeepers
- Inspected rooms for standards and quality
- Held daily meetings and reported maintenance issues
- Motivated housekeeping team to consistently achieve optimal performance
Housekeeping Supervisor
Hilton
Chicago
09.2019 - 06.2020
- Guided housekeeping staff through essential cleaning protocols
- Coordinated schedules and designated rooms to housekeepers for cleaning
- Resolved guest inquiries related to lost and found items and addressed matters affecting guest comfort
- Collaborated with leadership and supervisory staff to optimize shift changes and generate housekeeping reports
- Assessed rooms and common areas, including stairways and lobby, to uphold cleanliness standards
Housekeeping Supervisor
Archer Hotel
New York
12.2017 - 10.2018
- Inspected rooms to ensure compliance with Forbes Standards
- Prepared schedules and resolved guest issues
- Addressed guest inquiries regarding lost and found items and resolved issues related to guest comfort
- Delegated special projects to housemen and turndown attendants
- Tracked room statuses, maintained records, and delivered housekeeping reports to managers and directors
Houseman
Archer Hotel
New York
07.2017 - 11.2017
- Quickly fulfilled guest requests for items and provided prompt delivery to accommodations
- Responded to room attendants’ needs for extra room supplies
- Maintained and stocked guest floor closets with towels, washcloths, hand towels, and bed linens
- Received clean linen for rooms and sorted soiled linens for off-site cleaning
- Performed deep cleaning of housekeeping staff areas
Supervisor
Scrubzz
New York
03.2015 - 06.2016
- Facilitated organization of residential cleaning appointments
- Coordinated transportation logistics with drivers to ensure timely arrival of cleaners at job sites
- Executed comprehensive cleaning of homes and apartments for move-in and move-out services
- Assessed inventory levels and procured cleaning supplies and equipment as necessary
Education
Associate of Arts - Business Administration
Borough of Manhattan Community College
New York, NYSkills
- Staff supervision
- Inventory management
- Quality control
- Facility maintenance
- Safety compliance
- Customer service
- Excellent Communication Skills
- Leadership
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Housekeeping Manager
Marriott
03.2024 - Current
Housekeeping Supervisor
Marriott
09.2023 - 02.2024
Housekeeping Supervisor
Hilton
09.2019 - 06.2020
Housekeeping Supervisor
Archer Hotel
12.2017 - 10.2018
Houseman
Archer Hotel
07.2017 - 11.2017
Supervisor
Scrubzz
03.2015 - 06.2016
Associate of Arts - Business Administration
Borough of Manhattan Community College
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