Christa Morales
Vernon Hills,IL
Summary
Proven track record of managing multiple claims efficiently, delivering high-quality service, and maintaining strong relationships with clients, contractors, and insurance teams.
Overview
14
14
years of professional experience
Work History
Claims Adjuster
State Farm
12.2022 - Current
- Conduct on-site property inspections to evaluate damage and estimate cost of repair or replacement
- Act as a company representative in the field, maintaining a high level of professionalism and public relations on behalf of management
- Investigate insurance claims to determine coverage, establish liability, assess damages, and negotiate settlements within prescribed authority limits
- Adjust a wide range of property and casualty claims, including weather-related damages
- Use claim handling software, company car, and laptop to determine claims related damage and write estimates in a paperless environment
Transaction Coordinator
Coldwell Banker
04.2021 - 05.2023
- Overseen transactions from contract to closing
- Created and uploaded necessary documents for compliance
- Professional email and phone communication with parties throughout the transaction
- Created a positive first impression with clients
- Provided basic administration support
Independent Distributor/Business Owner
C-Fit Nutrition
01.2018 - 01.2022
- Management, marketing, and project management skills
- Managed day to day operations
- Process edand kept accurate accounts of all incoming and outgoing sales and purchases
Mortgage Loan Processor
WAFD
02.2019 - 12.2020
- Created a timeline of important dates to follow, such as ordering appraisals, title, and additional documents to meet deadlines for loans to fund in time of closing
- Maintained each file to ensure all mandatory disclosures were completed, uploaded and accurate
- Followed a consistent quality controlled system to ensure smooth and efficient management of all relevant steps to process and close each loan
- Partnered with other groups to ensure compliance with the timelines
Client and Participant Senior Manager
WI
01.2011 - 01.2018
- Mentored leaders on performance management challenges
- Mentored leaders in the hiring process
- Identified problems at a site or national level and use network to assess alternatives and solve them
- Business knowledge and maturity, partners with others in the organization that can help drive change
- Engaged the management team to develop processes to solve problems from a broadened scope of influence, brainstorm best practice
- Coached to associate’s performance and career development
- Lead and managed diverse groups effectively daily
- Drove business strategy and the impact each associate brought to their role to exceed world class customer service and ensure loyal customers
- Empowered associates to lead consultative strategic decisions while providing solutions through coaching’s, and ways to enhance overall performance results
- Developed and implemented interesting learning mediums to tenured associates to increase associate knowledge of systems and tools
- Trained and managed new hire associates who met above the business’ customer experience goal outside of training
- Developed relationships across WPS, management, Performance Solutions, Risk and Operations to improve processes and practices
- Recreated and changed online procedures for the site to follow.
Skills
- Investigate Property Damage
- Claims File Documentation
- Claims Investigations
- Settlement Management
- Advanced Oral and Written Communication Skills
- Claims Negotiation
- Determine Coverage
- Estimate Repair Costs
- Authorize Payments
- Critical Thinking
- Highly motivated
Licenses
Licensed Insurance Adjuster in NM, TX, FL, NC, SC, VT, NH, KY, LA, GA, WY, DE
Timeline
Claims Adjuster
State Farm
12.2022 - Current
Transaction Coordinator
Coldwell Banker
04.2021 - 05.2023
Mortgage Loan Processor
WAFD
02.2019 - 12.2020
Independent Distributor/Business Owner
C-Fit Nutrition
01.2018 - 01.2022
Client and Participant Senior Manager
WI
01.2011 - 01.2018
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