Christa Johnson
Chicago
Summary
Dedicated Customer Service professional with over 6 years of experience in delivering exceptional support and problem-solving solutions to clients. Proficient in active listening and effective communication, with a strong ability to adapt to diverse situations. Adept at identifying customer needs and fostering long-lasting relationships, resulting in increased customer satisfaction and retention.
Overview
6
6
years of professional experience
Work History
Team Lead
Buona Beef
01.2024 - 01.2025
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Online Shopper
Walmart
03.2022 - 12.2023
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Developed expert knowledge of products, enabling accurate guidance for customer purchases.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
Supervisor
Fox River Resort
01.2019 - 01.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
High School Diploma -
Harper Highschool
Chicago, IL06-2013
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Performance improvement
- Complaint resolution
- Production monitoring
- Influencing skills
- Relationship building
Timeline
Team Lead
Buona Beef
01.2024 - 01.2025
Online Shopper
Walmart
03.2022 - 12.2023
Supervisor
Fox River Resort
01.2019 - 01.2023
High School Diploma -
Harper Highschool
Similar Profiles
David MermeaDavid Mermea
Crew Member at Buona BeefCrew Member at Buona Beef
Adrian TorresAdrian Torres
Assistant Manager at Buona Beef RestaurantAssistant Manager at Buona Beef Restaurant
Viviane PorcayoViviane Porcayo
Cashier at Buona BeefCashier at Buona Beef