Chris Zarcone
Plainfield
Summary
Dynamic professional with a strong work ethic and exceptional communication skills, honed at Jewel Osco. Proven ability to resolve customer issues empathetically, enhancing loyalty. Experienced in team collaboration and hardware installation, consistently delivering high-quality service and training others to excel in fast-paced environments. Committed to continuous learning and improvement.
Overview
5
5
years of professional experience
Work History
Warehouse Worker
Best Buy
05.2025 - Current
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
Customer Service Representative
Jewel Osco
01.2025 - 05.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Server
Orchard Valley Golf Course
03.2023 - 12.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Crew Trainer
Mcdonalds
01.2021 - 03.2023
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
Education
Bachelor of Science - Computer Science
Lewis University
Romeoville, IL05-2027
Associate of Applied Science - Computer Programming
Joliet Junior College
Joliet, IL12-2025
Skills
- Strong communication skills
- Hardware installation
- Continuous learning mindset
- Team collaboration
- Information systems
- Operating systems
- Microsoft office
- Customer service
- Strong work ethic
- Programming languages
- Computer repairs
Timeline
Warehouse Worker
Best Buy
05.2025 - Current
Customer Service Representative
Jewel Osco
01.2025 - 05.2025
Server
Orchard Valley Golf Course
03.2023 - 12.2024
Crew Trainer
Mcdonalds
01.2021 - 03.2023
Bachelor of Science - Computer Science
Lewis University
Associate of Applied Science - Computer Programming
Joliet Junior College
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