Chris Wilson
Chicago
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
17
17
years of professional experience
1
1
Certification
Work History
General Manager
Atomic Hospitality Group / Untitled Supper Club
05.2024 - Current
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Streamlined operational processes to improve overall efficiency without compromising service or product quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
Assistant General Manager
Death & Company
07.2023 - 05.2024
- Motivated, trained, and disciplined employees to maximize performance.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
General Manager
ChoLon
04.2022 - 07.2023
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Set clear expectations and created positive working environment for employees.
General Manager
Q House
12.2018 - 04.2022
- Motivated staff to perform at peak efficiency and quality.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Assisted in development and implementation of new menus to offer variety and options to customers.
Assistant General Manager
STK
11.2016 - 12.2018
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Developed and maintained an extensive wine list, catering to varied tastes and price points for optimal selection.
- Conducted regular staff training sessions on wine knowledge, enabling team members to provide excellent service to guests.
General Manager
Eddie Merlots
09.2014 - 11.2016
Restaurant Manager
The Capital Grille
05.2012 - 09.2014
Restaurant Manager
Fleming's Prime Steakhouse & Wine Bar
07.2008 - 05.2012
Education
Bachelor of Arts - Criminal Justice
University of Wisconsin, Milwaukee
Milwaukee, WI05-1998
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Inventory management
- Food safety
- Cost control
Certification
- ServSafe Food Handler Certification - National Restaurant Association.
- Certified Professional in Food Safety (CP-FS) - National Environmental Health Association.
- Cardiopulmonary Resuscitation (CPR) - American Heart Association.
Timeline
General Manager
Atomic Hospitality Group / Untitled Supper Club
05.2024 - Current
Assistant General Manager
Death & Company
07.2023 - 05.2024
General Manager
ChoLon
04.2022 - 07.2023
General Manager
Q House
12.2018 - 04.2022
Assistant General Manager
STK
11.2016 - 12.2018
General Manager
Eddie Merlots
09.2014 - 11.2016
Restaurant Manager
The Capital Grille
05.2012 - 09.2014
Restaurant Manager
Fleming's Prime Steakhouse & Wine Bar
07.2008 - 05.2012
- ServSafe Food Handler Certification - National Restaurant Association.
- Certified Professional in Food Safety (CP-FS) - National Environmental Health Association.
- Cardiopulmonary Resuscitation (CPR) - American Heart Association.
Bachelor of Arts - Criminal Justice
University of Wisconsin, Milwaukee
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