Chris Sybrandy
Oswego
Summary
Dedicated Technical Specialist with a strong foundation in problem-solving and software updates, driving technical efficiency and employee success. Proven ability to maintain optimal productivity through effective management of hardware and software systems.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Technical Specialist I, Information Technology
Zones, LLC
Carol Stream
01.2022 - Current
- Provide End User Support to Zones team members on a global scale and, the local Technology Solution Center
- Provide on-going documentation and support of IT helpdesk services process and procedures as well as special projects
- Actively participate in monitoring helpdesk call and email queue
- Keeps customer updated on status of issue and confirm close of issue
- Fulfill approved requests for IT helpdesk services within established time period
- Image and Deploy computers to remote and on-site users
Senior Level Technician, Integration Services
Zones, LLC
Carol Stream
01.2020 - 01.2022
- As a Senior Technician I work with our management team to support the day-to-day operations of the lab and work on various configuration projects
- Provide first level support to technicians for issues they have run in to
- In addition to my Lead Technician duties, I also provide Infrastructure Administration, proving to be a critical component of Zones high level of Technology Provisioning
- Regularly maintain Lab KPI metrics required for ISO 9001:2015
- Create and maintain Quality and Productivity reports for Management
- Database Administrator for order and metric tracking system designed in MS Access
Project Coordinator, Integration Services
Zones, LLC
Carol Stream
01.2017 - 01.2020
- My primary day-to-day work is to collaborate with our other Project Coordinators and the Management Team to coordinate a flow of orders, while maintaining high SLA requirements
- In addition to my Project Coordinator duties, I also provide Operations Support as a Sr
- Level Technician and Infrastructure Admin, proving to be a critical component of Zones high level of Technology Provisioning
- Regularly maintain Lab KPI metrics required for ISO 9001:2015
- Maintain Quality Assurance error reporting
- Assigned to coordinate Apple for Education orders to meet SLA’s and Project reporting requirements
- Create and maintain productivity reports for Management
- Database Administrator for order and metric tracking system designed in MS Access
Lab Supervisor, Integration Services
Zones, LLC
Carol Stream
01.2011 - 01.2017
- Provided day to day operational supervision of the Integration Department
- Provide support to Technicians on difficult to solve problems or configurations
- Mentor Integration Technicians to provide feedback, education, and growth
- Worked as a team with the department management to develop, maintain, and update integration procedures for Zones customers, provide feedback and suggestions on existing procedures
- Collaborate with Integration Manager(s) and Project Coordinators(s) to schedule the workflow and staffing resources needs to ensure that deadline’s and SLA’s are met
- Acting Systems Engineer and Solution Architect for Integration Lab
- Assisted in creating a quality assurance process from the ground up
- Responsible for the quality an accuracy of configurations
Banking Center Representative
JP Morgan Chase & Co
Mundelein
01.2000 - 01.2010
- During my 10-year career with Chase Bank I served in 3 different capacities; Teller, Sales and Service Associate and Assistant Branch Manager
- Serviced the daily banking needs of Consumer and Business clients, while also look for sales opportunities for additional products and services
- Worked with clients to help them complex issues like account fraud
- Training of new staff as part of a team policies and procedures
- Assisted in preparing a branch for an audit that resulted in a satisfactory score
- Responsible for the operational functions of the branch; including compliance, loss control, and client retention
- Accountable for the teller staff, ensuring their development and policy compliance
Help Desk Support, Educational Technology Department
College of Lake County
Grayslake
01.1998 - 01.2000
- Provided level 1 and 2 support for Computer Labs used by Students and Instructors (printing, and programs not responding or other various tasks)
- Assisted with level 3 support tickets (hardware changes, image creation, and various tasks)
- Developed lab imaging procedures to be used by staff to increase productivity and decrease errors that affect lab uptime
- Support computers setup with special program (Jaws) for the blind
- Trained new staff in imaging procedures, help desk and daily lab operations
- Performed call management and daily tasks with other help desk staff
Technician/Consultant, Integration Services at Zones, LLC
Computer Resources and Technologies
Bensenville
01.2010
- Basic to complex image deployment and operating system installations
- Hardware Configuration on Laptops, Desktops and, Servers
- Lead Technician on deployment project for large enterprise client
Education
Associate of Applied Sciences - Computer Information Systems/PC-LAN Support Specialist
College of Lake County
Grayslake, IL01.2000
Skills
- Systems Engineering
- End user support
- Server Administration and Management
- IT documentation
- Network Management
- Project Coordination/Management
- Client Services
- Employee management and supervision
- Staff Training and Development
- Quality Assurance
- Regular cross-training
- Proficient in the Microsoft Office Suite
- Knowledgeable in Windows desktop and server operating systems
- Mac OS
- Imaging solutions
- Microsoft Dynamics AX 2012
- QuickBooks
- Ubiquiti Network Configuration
- Cisco Meraki
Websites
Certification
- A+ Certified Technician, CompTIA, 01/2010
- JAMF Certified Associate, JAMF, 12/2023
References
References available upon request.
Timeline
Technical Specialist I, Information Technology
Zones, LLC
01.2022 - Current
Senior Level Technician, Integration Services
Zones, LLC
01.2020 - 01.2022
Project Coordinator, Integration Services
Zones, LLC
01.2017 - 01.2020
Lab Supervisor, Integration Services
Zones, LLC
01.2011 - 01.2017
Technician/Consultant, Integration Services at Zones, LLC
Computer Resources and Technologies
01.2010
Banking Center Representative
JP Morgan Chase & Co
01.2000 - 01.2010
Help Desk Support, Educational Technology Department
College of Lake County
01.1998 - 01.2000
Associate of Applied Sciences - Computer Information Systems/PC-LAN Support Specialist
College of Lake County
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