Chris Smith-Cotts
Danville
Summary
Results-driven professional with expertise in inventory management and customer relationship management. Proven track record in training staff and enhancing operational efficiency, ready to contribute to team success.
Overview
20
20
years of professional experience
Work History
City Counter Supervisor
Oreillys Auto
Brownsburg
10.2025 - Current
- Assisted customers with product inquiries and selection at the auto parts counter.
- Maintained inventory levels by restocking shelves and organizing products.
- Trained new staff members on store procedures and customer service standards.
- Collaborated with team members to ensure efficient store operations and service.
- Monitored product displays for cleanliness and proper arrangement.
- Utilized computer systems to track sales data and manage inventory records.
Assistant Store Manager
Big Bran Tire
Phoenix
09.2024 - 09.2025
- Managed daily store operations and ensured compliance with company policies.
- Coordinated staff schedules to optimize labor efficiency during peak hours.
- Monitored sales trends and provided feedback for promotional strategies.
- Handled customer inquiries and resolved issues in a timely manner.
- Resolved customer complaints in a timely manner.
- Organized inventory management and conducted regular stock assessments.
- Managed inventory tracking and physical inventory counts to minimize loss.
Whole Sale manager
Oreillys Auto Parts
Phoenix
09.2016 - 09.2024
- Coordinated logistics for timely delivery of products to retail partners and customers.
- Managed inventory levels to ensure optimal stock availability across multiple locations.
- Developed training programs for staff to enhance product knowledge and sales techniques.
- Oversaw daily operations to ensure compliance with company policies and industry standards.
- Ensured compliance with safety regulations in the workplace environment.
Commercial Manager
Auto Zone Auto Parts
Phoenix
08.2006 - 09.2016
- Managed vendor relationships to optimize supply chain efficiency.
- Trained staff on best practices for customer service and sales techniques.
- Managed customer relationships to ensure satisfaction with services provided.
- Provided training and mentorship to junior team members on best practices in commercial operations.
- Created reports summarizing sales data and customer feedback information.
- Identified areas of improvement in existing processes and procedures.
Education
High School Diploma -
Thunderbird High
Phoenix 05-2003
Skills
- Inventory management
- Customer relationship management
- Problem solving
Timeline
City Counter Supervisor
Oreillys Auto
10.2025 - Current
Assistant Store Manager
Big Bran Tire
09.2024 - 09.2025
Whole Sale manager
Oreillys Auto Parts
09.2016 - 09.2024
Commercial Manager
Auto Zone Auto Parts
08.2006 - 09.2016
High School Diploma -
Thunderbird High