Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Chris Hargus

Normal

Summary

Results-driven General Manager with proven expertise in leadership, team development, and operational excellence within fast-paced food service environments. Demonstrated ability to manage teams, resolve conflicts, and optimize staffing and budgets. Recognized for strong commitment to continuous learning, employee growth, and maintaining high standards of compliance and customer service. Equipped with hands-on experience in employee relations, training, and workforce planning, seeking to leverage these skills in a human resources role.

Overview

9
9
years of professional experience
1
1
Certification

Work History

General Manager

Five Guys
05.2024 - Current
  • Lead and manage a team of 15 employees, overseeing day-to-day operations, staffing, and performance.
  • Build employee schedules aligned with labor budgets and customer demand.
  • Resolve employee and customer conflicts with a focus on maintaining morale and service quality.
  • Train and develop staff for career growth, mentoring future managers.
  • Review budgets, inventory, and cash handling to ensure operational efficiency and financial control.
  • Maintain compliance with food safety and operational standards, contributing to high Steritech scores.
  • Conduct hiring, onboarding, and terminations in line with company policies.

Shift Manager

Five Guys
02.2023 - 05.2024
  • Managed shift operations, including staff supervision, customer service, and cash handling.
  • Supported training initiatives and enforced operational policies.
  • Assisted in scheduling and inventory control.

Crew Member

Five Guys
05.2022 - 02.2023
  • Delivered excellent customer service while supporting daily restaurant operations.
  • Maintained high standards of food safety and cleanliness in compliance with company policies.
  • Assisted with inventory management and restocking to ensure smooth workflow.

Busboy

Jim’s Steakhouse
01.2019 - 01.2020
  • Supported front-of-house operations by maintaining clean, organized, and welcoming dining areas.
  • Assisted servers with timely delivery of food and beverages to ensure smooth service.
  • Managed inventory of dining supplies and alerted management to restocking needs.
  • Contributed proactively to team communication and customer satisfaction initiatives.

Server & Crew Member

Steak 'n Shake
01.2017 - 01.2019
  • Delivered high-quality customer service in a fast-paced environment, ensuring guest satisfaction.
  • Assisted in food preparation and maintained stringent cleanliness and safety standards.
  • Efficiently managed order accuracy and timely delivery during peak hours.
  • Collaborated with team members to optimize workflow and enhance operational efficiency.

Education

Associate's Degree - General Education And Business-related Courses

Heartland Community College
Normal, IL
01.2021

High School Diploma - undefined

Normal Community West High School
Normal, IL
01.2018

Skills

  • Talent Acquisition & Interviewing
  • Employee Training & Development
  • Leadership & Team Management
  • Conflict Resolution
  • Workforce Planning & Scheduling
  • Performance Management
  • Operational Compliance & Food Safety
  • Budgeting & Inventory Control
  • Cash Handling & Accountability
  • Mentorship & Career Development
  • Systems & Software Proficiency: Crunchtime, Teamworx, POS Systems

Accomplishments

  • Recipient of Five Guys’ 2024 Rising Star Award, recognized for exceptional growth and leadership, progressing from Crew Member to General Manager while independently managing a location for nine months during a leadership gap.
  • Named Employee of the Quarter (Oct–Dec 2022) out of 20 team members for outstanding performance and teamwork.
  • Maintained above-average Steritech scores over multiple quarters, achieving a high of 98%, reflecting superior compliance with food safety and operational standards.
  • Trained and mentored team members, resulting in multiple internal promotions to management roles by fostering a culture of development and accountability.

Certification

  • ServSafe Food Protection Manager Certification – Certified in food safety management practices ensuring compliance with health regulations and operational excellence.
  • Five Guys Management Certification – Completed comprehensive leadership and operations training required for managerial roles.

Timeline

General Manager

Five Guys
05.2024 - Current

Shift Manager

Five Guys
02.2023 - 05.2024

Crew Member

Five Guys
05.2022 - 02.2023

Busboy

Jim’s Steakhouse
01.2019 - 01.2020

Server & Crew Member

Steak 'n Shake
01.2017 - 01.2019

High School Diploma - undefined

Normal Community West High School

Associate's Degree - General Education And Business-related Courses

Heartland Community College
Chris Hargus