CHRIS BARCENAS
Algonquin
Summary
Dynamic Account Representative with a proven track record at Spartan Logistics, excelling in customer relations and negotiation. Bilingual and a strong team player, I consistently meet revenue targets while enhancing client retention through effective logistics coordination and leadership. Committed to driving business growth and delivering exceptional service.
Overview
5
5
years of professional experience
Work History
Account Representative
Spartan Logistics
Palatine
03.2024 - Current
- Built strong client relationships to foster loyalty and retention.
- Resolved customer inquiries and issues promptly to enhance client satisfaction.
- Maintained account information and facilitated account openings and closings as primary contact.
- Processed orders accurately using company software systems.
- Collaborated with team members to optimize logistics operations.
Client Relations Specialist
Pronto Finance
Schaumburg
12.2022 - 03.2024
- Cultivated relationships with customers, enhancing business development through effective product knowledge delivery.
- Achieved and maintained high productivity levels in various tasks to support team goals.
- Interacted with clients daily, negotiating and finalizing deals to align with their needs.
- Contributed to business growth and expansion through proactive client engagement.
- Traveled in the Greater Chicago-land area to prospective clients and fulfilled deals.
Sales and Leasing Consultant
Al Piemonte CDJR
St. Charles
07.2021 - 12.2022
- Assisting customers in their vehicle search and purchase
- Converse with customers to find out their budget and wish list, helping them find a suitable car that matches their needs
- Trained incoming employees on proficiently utilizing program and database
- Assisted customers in selecting vehicles that met their needs and budget requirements.
- Built relationships with clients by providing timely follow-up on inquiries or requests for information.
Team Lead
KBD Edge
Des Plaines
05.2021 - 07.2021
- Conducted a prospective client pipeline and cultivated leads
- Maintained my knowledge of products and presented products effectively.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Developed strategies to increase team productivity and improve customer service levels.
Training Ambassador
Amazon Fresh
Bloomingdale
10.2020 - 05.2021
- Developed and implemented training plans for new employees.
- Delivered presentations and workshops to trainees in a clear and concise manner.
- Provided feedback to management on training programs and identified areas of improvement.
Education
Associate of Arts - Business
Elgin Community College
Elgin, IL05.2021
Skills
- Bilingual
- Sales
- Team Player
- Meeting Revenue Targets
- Customer Relations
- Negotiation
- Leadership
- Customer relationship management
- Logistics coordination
- Client retention
Languages
Timeline
Account Representative
Spartan Logistics
03.2024 - Current
Client Relations Specialist
Pronto Finance
12.2022 - 03.2024
Sales and Leasing Consultant
Al Piemonte CDJR
07.2021 - 12.2022
Team Lead
KBD Edge
05.2021 - 07.2021
Training Ambassador
Amazon Fresh
10.2020 - 05.2021
Associate of Arts - Business
Elgin Community College