Chontel Mabry
Bloomington
Summary
Detail-oriented customer service officer with over 5 years of experience providing exceptional customer support across various industries. Demonstrated ability to handle high-volume inquiries while maintaining professionalism and efficiency. Skilled in troubleshooting, resolving issues, and delivering personalized solutions to enhance customer satisfaction. Committed to fostering positive relationships and driving customer loyalty in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Customer Service Rep
ShiftMed
01.2020 - 08.2024
- Company Overview: Connects healthcare providers with healthcare professionals to help with staffing needs.
- Proven ability to handle high-volume inquiries while maintaining a high level of professionalism and efficiency
- Adept at troubleshooting, resolving issues and delivering personalized solutions to enhance customer satisfaction
- Connects healthcare providers with healthcare professionals to help with staffing needs
Data Entry Clerk
Long Beach Memorial Hospital
01.2018 - 07.2020
- Encouraged a constructive atmosphere and noted major events.
- Handled identical HRIS systems alongside internal team members.
- Finished identical onboarding, orientation sessions, and LMS training as internal employees.
Customer service specialist
C & M Cleaning Service
04.2012 - 11.2018
- Managed incoming calls, processed email responses, and communicated effectively with team members and clients.
- Organized schedules for appointments, meetings, and travel plans.
- Maintain files, organize documents, and keep records.
- Maintaining equipment inventories, calling for repairs, and evaluating new equipment
- Facilitated billing by sending invoices electronically and physically.
Customer service specialist
Cognizant
01.2010 - 01.2012
- Builds resilience to environment-related health risks and supports earth-friendly initiatives
- Requires all directors, officers, and employees to complete training modules covering their Business Ethics and Code of Conduct policy
- ERM group facilitates the risk identification process and conducts quarterly and annual risk assessments
- Direct interaction with members through phone calls, emails, or online platforms to address questions, concerns, and service requests
Education
High school diploma - Business Communication
Long Beach City College
Long Beach, CA01.2012
Skills
- Data entry
- Critical thinking
- Problem resolution
- Call center experience
- Microsoft Excel
- Payment processing
- Scheduling
- Appointment scheduling
- Customer relationship management (CRM)
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Timeline
Customer Service Rep
ShiftMed
01.2020 - 08.2024
Data Entry Clerk
Long Beach Memorial Hospital
01.2018 - 07.2020
Customer service specialist
C & M Cleaning Service
04.2012 - 11.2018
Customer service specialist
Cognizant
01.2010 - 01.2012
High school diploma - Business Communication
Long Beach City College
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