Chloe Simmons
Urbana,IL
Summary
Motivated Industrial-Organizational Psychology and English double major with hands-on experience in employee engagement, team leadership, and HR analytics, eager to contribute to success and workforce development. Skilled in recruitment, staff training, team improvement, and organizational performance using Excel and R. Experienced in designing surveys, analyzing employee satisfaction, and implementing initiatives to boost performance and morale. Strong communicator with knowledge of labor laws and HR compliance, adept at supporting organizational goals through data-driven decision-making and collaborative leadership.
Overview
7
7
years of professional experience
Work History
Management Intern
Menards Inc. - Home Improvement
Champaign, Illinois
02.2024 - Current
- Participated in store operations, leadership development, and customer service excellence.
- Assisted department managers with daily operations including inventory management, merchandising, stocking, and sales floor organization.
- Assisted in inventory management and stock replenishment processes.
- Implemented feedback mechanisms to gather customer insights for service enhancement.
- Collaborated on store layout improvements to optimize customer experience.
- Provided high-quality customer service by assisting customers with product selection, resolving concerns, and ensuring a positive shopping experience.
- Supported management in training new team members and reinforcing company policies and safety standards.
- Developed strong organizational, communication, and time-management skills while balancing multiple responsibilities in a fast-paced retail environment.
- Gained exposure to retail leadership, scheduling, teamwork, and problem-solving through on-the-job training and collaboration with store leadership.
Operations Manager Intern
Shedd Aquarium
09.2024 - 09.2025
- Supported both operations and people management functions while serving as an Operations Intern and Concessions Manager at a high-volume cultural institution.
- Led the development and creation of a employee job satisfaction survey as a part of my operations internship project, assessing team engagement, management effectiveness, and workplace performance
- Collaborated closely with leadership to design, implement, and analyze the survey, resulting in actionable insights that improved employee satisfaction and operational performance. Streamlined operations by identifying inefficiencies and implementing process improvements.
- Facilitated employee development through performance evaluations, goal-setting exercises, and feedback sessions.
- Enhanced team productivity by providing training and coaching on best practices.
- Supervised and coached concession staff, contributing to employee performance, engagement, and day-to-day workforce management.
- Acted as a point of contact for employee concerns, demonstrating strong interpersonal, communication, and conflict-resolution skills.
- Developed training materials for new hires to ensure consistent onboarding practices.
Culinary Worker
Shedd Aquarium
05.2023 - 09.2024
- Prepared and served high-quality meals for guests, ensuring adherence to safety standards.
- Trained new team members on safety protocols and operational procedures.
- Prepared and presented proposed drink offerings to senior leadership for menu consideration and approval.
- Contributed to beverage naming, branding, and presentation to align with guest experience and organizational standards.
- Assisted with preparation and execution of approved beverage items during daily operations and special events.
- Supported onboarding of new team members by providing hands-on training, guidance, and reinforcement of service standards.
- Trained staff on beverage preparation, safety procedures, and quality consistency.
- Balanced managerial and operational responsibilities while maintaining full-time academic coursework, demonstrating strong time management and organizational skills.
Online Personal Shopper
Walmart
01.2019 - 02.2023
- Collaborated with inventory management systems to ensure product availability and accuracy.
- Fulfilled online grocery and pickup orders by accurately selecting, packing, and staging items according to customer preferences
- Provided excellent customer service by communicating substitutions, resolving order issues, and ensuring timely order completion.
- Maintained accuracy and efficiency in a fast-paced, high-volume environment while meeting productivity and fulfillment metrics.
- Collaborated with team members and supervisors to prioritize orders and support daily operational goals.
- Followed food safety, handling, and company procedures to ensure quality and compliance.
- Balanced multiple tasks simultaneously, demonstrating strong time management, attention to detail, and reliability.
Education
Bachelor of Science - Industrial And Organizational Psychology
University of Illinois At Urbana-Champaign
Champaign, IL05-2026
Bachelor of Arts - English Composition
University of Illinois At Urbana-Champaign
Champaign, IL05-2026
High School Diploma -
Simeon Career Academy
Chicago, IL06-2022
Skills
- Operations management
- Data analytics
- Cross-functional teamwork
- Employee engagement and job satisfaction initiatives
- Team leadership and staff training
- Workforce planning and scheduling
- Recruitment and talent assessment
- Organizational process improvement
- Data analysis and HR analytics (Excel, R)
- Labor law and HR compliance knowledge
- Survey design and implementation
- Schedule management
- Staff training
Languages
Spanish
Professional Working
Interests
- Baking
- Graphic Design
- Playing Sports
- Coding and Programming
- Backpacking and Hiking
- Traveling
Timeline
Operations Manager Intern
Shedd Aquarium
09.2024 - 09.2025
Management Intern
Menards Inc. - Home Improvement
02.2024 - Current
Culinary Worker
Shedd Aquarium
05.2023 - 09.2024
Online Personal Shopper
Walmart
01.2019 - 02.2023
Bachelor of Science - Industrial And Organizational Psychology
University of Illinois At Urbana-Champaign
Bachelor of Arts - English Composition
University of Illinois At Urbana-Champaign
High School Diploma -
Simeon Career Academy