Chloe Seay
Bolingbrook
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Kimoto Rooftop Lounge. Proven ability to enhance guest satisfaction through effective communication and innovative cocktail crafting. Experienced in training staff and managing high-volume dining environments while ensuring safe food handling and operational efficiency.
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server/Bartender
Kimoto Rooftop Lounge
01.2025 - 11.2025
- Provided exceptional customer service by promptly addressing guest needs and inquiries.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted in training new staff on restaurant policies and service standards.
Bartender
Bar Louie
05.2022 - 12.2024
- Crafted and served innovative cocktails while maintaining high standards of quality and presentation.
- Managed bar inventory, ensuring timely restocking of supplies and minimizing waste through effective organization.
- Trained new bartenders on menu offerings, customer service protocols, and operational procedures for enhanced team performance.
- Provided exceptional customer service by engaging patrons and quickly resolving issues to enhance guest satisfaction.
Server
Olive Garden Restaurant
09.2020 - 06.2022
- Provided exceptional customer service in fast-paced dining environment.
- Maintained knowledge of menu items and daily specials to enhance guest experience.
- Collaborated with kitchen staff to ensure timely and accurate food delivery.
- Trained new servers on restaurant protocols and customer service standards.
- Resolved guest complaints efficiently to uphold restaurant reputation and satisfaction.
Lead Server
IHOP
12.2019 - 07.2020
- Trained and supervised team members to enhance service quality and efficiency.
- Developed and implemented training programs for new staff, improving onboarding processes.
- Oversaw daily restaurant operations, ensuring adherence to health and safety standards.
- Coordinated with kitchen staff to streamline order delivery and minimize wait times.
- Managed customer feedback process, resolving issues to enhance guest satisfaction.
- Analyzed service workflows, identifying areas for improvement in operational efficiency.
Hostess/Server
Cheddar's Scratch Kitchen
08.2018 - 11.2019
- Greeted and seated guests promptly, ensuring optimal dining experience.
- Managed waitlists efficiently using reservation system to minimize guest wait times.
- Communicated daily specials and menu changes to enhance guest knowledge and satisfaction.
- Collaborated with team members to maintain cleanliness and organization of front-of-house areas.
- Monitored dining area for guest needs, proactively addressing requests to improve service quality.
Education
Bachelor of Arts - Music Business
Long Island University
Brooklyn, NY05-2025
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Customer service
- Safe food handling
- Menu memorization
- High volume dining
Certification
- Food Handler's License [ServSafe] - [Since 2019]
- Illinois BASSET Certification - [Since 2021]
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Server/Bartender
Kimoto Rooftop Lounge
01.2025 - 11.2025
Bartender
Bar Louie
05.2022 - 12.2024
Server
Olive Garden Restaurant
09.2020 - 06.2022
Lead Server
IHOP
12.2019 - 07.2020
Hostess/Server
Cheddar's Scratch Kitchen
08.2018 - 11.2019
Bachelor of Arts - Music Business
Long Island University