Chloe Pusch
Peoria/Bloomington
Summary
Dynamic and dedicated professional with extensive lifeguard experience at Peoria Park District, skilled in leadership and customer service. Proficient in First Aid and CPR, I excel in ensuring public safety while fostering team collaboration. Recognized for enhancing guest satisfaction through effective communication and proactive problem-solving in high-pressure environments.
Overview
3
3
years of professional experience
Work History
Lifeguard
The Clubs at River City
05.2022 - Current
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
Head Lifeguard
Peoria Park District
02.2022 - Current
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Trained and managed team of lifeguards on pool safety and risk management protocols.
- Provided customer service and responded to inquiries and complaints for optimal guest satisfaction.
- Enhanced swimmer safety by enforcing pool rules and regulations consistently.
- Performed pool tests, recorded results and adjusted chemical levels to reach appropriate measurements.
Host
The Original Pancake House
05.2024 - 02.2025
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
Integrated Marketing Communications
Illinois State University
Normal, IL05-2028
High School Diploma -
Dunlap High School
Dunlap, IL05-2024
Skills
- Strong communicator
- Lifeguard certification including AED, CPR, First Aid
- Leadership and Management
- Team collaboration
- Public safety knowledge
- Multi-tasking
- Ideation
- Customer Service
- Organization
Timeline
Host
The Original Pancake House
05.2024 - 02.2025
Lifeguard
The Clubs at River City
05.2022 - Current
Head Lifeguard
Peoria Park District
02.2022 - Current
Integrated Marketing Communications
Illinois State University
High School Diploma -
Dunlap High School
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