Chloe London
Oak Forest
Summary
Skilled Claims Examiner with a track record of evaluating medical bills for accuracy at Sedgwick CMS and enhancing online presence as a Social Media Marketing Intern at Google. Excelled in claims processing and verbal communication, successfully negotiating settlements and boosting social media engagement. Demonstrated proficiency in data verification and managing customer inquiries, achieving significant improvements in customer service and operational efficiency.
Overview
6
6
years of professional experience
Work History
Claims Examiner
Sedgwick CMS
04.2022 - 08.2024
- Utilized analytical skills to evaluate medical bills for accuracy and appropriateness of charges before approving payments as part of the claims process.
- Maintained current knowledge of industry developments, regulations, and best practices through continuous professional development activities.
- Negotiated settlements with claimants'' attorneys when needed, achieving favorable outcomes for both parties while minimizing costs.
- Identified opportunities for subrogation recovery through careful analysis of third-party liability cases, facilitating successful recoveries from at-fault parties or their insurers.
Social Media Marketing Intern
Google
04.2018 - 12.2021
- Conducted daily updates to social media profiles to boost company online presence.
- Designed and presented social media campaign ideas.
- Managed customer inquiries and complaints via social media channels, providing prompt resolutions and excellent customer service.
- Assisted in the development of a comprehensive content calendar, ensuring consistency across all social media platforms.
Education
NALB
Chicago, ILSkills
- Claims processing
- Verbal communication
- Data verification
- Disability claims process
Timeline
Claims Examiner
Sedgwick CMS
04.2022 - 08.2024
Social Media Marketing Intern
Google
04.2018 - 12.2021
NALB
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