Summary
Overview
Work History
Education
Skills
References
References
Timeline
Generic

Chloe Cockerham

Morris

Summary

Collection Specialist with expertise in financial procedures and customer service. Experienced and knowledgeable in the medical billing for Medicare/Medicaid CMS guidelines and terminology. Demonstrated success in managing overdue payments, and ensuring accurate records of collection activities. Strong communication and multitasking skills, providing a positive workflow atmosphere within the organization.

Overview

8
8
years of professional experience

Work History

Collection Specialist

Morris Hospital
Morris
11.2017 - Current
  • Executed accurate and timely follow-up on insurance and self-pay accounts in fast-paced collections department.
  • Adhered to government and third-party payor guidelines for claim resubmission.
  • Specialized in Illinois Medicaid and Public Aid medical billing guidelines.
  • Analyzed contracts to enhance revenue cycle capture accuracy and reconcile payments received.
  • Resolved denials and appealed claims to optimize reimbursement processes.
  • Established payment arrangements for self-pay accounts and referred delinquent accounts to collection agencies.
  • Maintained thorough follow-up with third-party payors to ensure timely payments.
  • Identified inefficiencies and opportunities to improve revenue flow within the department.
  • Provided customer service regarding collection issues, processed refunds, and reviewed account adjustments.

Information Center Representative

Morris Hospital
Morris
04.2017 - 11.2017
  • Monitored incoming calls, emails, and chats to ensure they were answered in a timely manner.
  • Updated customer accounts with accurate information.
  • Informed customers about product features and benefits as well as services offered.
  • Tracked all customer interactions in the database for future reference.
  • Operated a console telephone switchboard, relaying incoming and outgoing calls, acted as the hospital receptionist, took customer payments, and maintained patient files and paperwork.

Education

Associate of Arts - Photography

Joliet Junior College
Joliet, IL

Associate of Arts - Photography

College of DuPage
Glen Ellyn, IL

Skills

  • Claims processing
  • Medicaid billing guidelines and payment policies
  • Revenue cycle management
  • Insurance verification
  • Payment reconciliation
  • Account adjustments
  • Customer service
  • Claim appeal submissions
  • Communication skills
  • Problem solving
  • Time management
  • Computer skills - experienced with typing, Microsoft Word, Excel, and Microsoft Windows related products

References

  • MaryJane Gillispie - Patient Financial Services Supervisor - Ph#708-268-0250
  • Kathy Uphoff - Patient Financial Services Manager - Ph#815-440-5907
  • Tadd Nelson - Business Owner - Ph#630-973-6380
  • Maria Ahmedi - Buisness Owner - Ph#815-848-9703

References

References available upon request.

Timeline

Collection Specialist

Morris Hospital
11.2017 - Current

Information Center Representative

Morris Hospital
04.2017 - 11.2017

Associate of Arts - Photography

Joliet Junior College

Associate of Arts - Photography

College of DuPage

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Chloe Cockerham