Chloe Castillo
Chicago
Summary
Shift Manager successful in keeping operations running smoothly and customers satisfied with high-quality service. Talent for proactively solving problems and keeping team members on task. Well-organized in planning schedules and workflows to accomplish objectives. Dedicated and personable customer service professional with a strong track record of delivering exceptional support and satisfaction. Skilled in problem-solving, conflict resolution, and communication, with a customer-first mindset and a passion for creating positive experiences. Proven ability to handle high-pressure situations, work collaboratively with teams, and adapt quickly to new systems and procedures.
Overview
3
3
years of professional experience
Work History
Shift Manager
Jimmy John's
Chicago
09.2022 - 04.2025
- Performed regular price checks to ensure accuracy in pricing throughout the store.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Maintained cleanliness and organization of work area.
- Communicated with other shift managers to facilitate continuum of customer service.
- Provided coaching and guidance to team members when necessary to improve performance.
- Observed and monitored utilization of equipment.
Education
Associate of Science - Nursing
City Colleges of Chicago
Chicago, ILSkills
- Customer service
- Team collaboration
- Time management
- Critical thinking
- Shift checklists
- Opening and closing procedures
- Multitasking Abilities
- Sales strategies
- Adaptability
- Cash handling
- Payment processing
- Written communication
- Supply ordering
- Inventory control
- Data analytics
- Handling customer complaints
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Shift Manager
Jimmy John's
09.2022 - 04.2025
Associate of Science - Nursing
City Colleges of Chicago