Chloe Adams
Chicago
Summary
Senior administrative & operations professional with 9+ years supporting cross-functional teams in high-volume, fast-paced environments. Proven expertise in calendar management, CRM optimization, and ensuring timely execution of priorities. Recognized for anticipating needs, discretion, proactive problem-solving, and maintaining excellence under pressure. Seeking to leverage strong organizational and executive support capabilities in a dynamic leadership-facing role.
Overview
7
7
years of professional experience
Work History
Founder & Operations Manager
Coco Beauty Studio
Chicago, IL
05.2022 - Current
- Founded and operated a service-based business, overseeing scheduling, client communications, billing, vendor management, and compliance.
- Managed administrative operations including calendar management, payment processing, and inventory controls.
- Developed operational workflows to support client retention, repeat business, and service efficiency.
- Maintain strict confidentiality, compliance, and professional standards across client interactions.
Executive Operations & Administrative Specialist
Murgado Ford Lincoln of Chicago
Chicago, IL
11.2023 - 01.2026
- Managed scheduling and coordination for sales leadership, service team, and high-profile clients in a high volume environment.
- Acted as a trusted point of contact for sensitive client and internal matters while exercising discretion.
- Prepared and reviewed financial documentation, ensuring accuracy and compliance before submission to leadership and finance teams.
- Collaborate cross-functionally with sales and service teams to enhance client satisfaction, retention, and repeat business.
Business Operations Manager
Roesch Ford
Bensenville, IL
04.2021 - 04.2022
- Enhanced operational performance by implementing structured process guidelines and accountability measures.
- Coordinated outreach initiatives and tracked engagement metrics to support leadership priorities.
- Generated and analyzed performance reports to identify workflow gaps and recommend process improvements.
- Improved operational consistency by standardizing communication workflows and documentation procedures.
Client Success Operations Manager
Napleton CDJR
Arlington Heights, IL
01.2019 - 03.2020
- Oversaw post-transaction communications and documentation to ensure seamless follow-through and operational continuity.
- Acted as primary point of contact for complex issues, coordinating cross-departmental resolution with professionalism and discretion.
- Partnered with leadership to streamline workflows, improve process efficiency, and enhance internal communication systems.
Education
B.S. - Business & Economics - Management
North Park University
Chicago, IL05.2014
Skills
- Strategic thinking
- Cross-functional collaboration
- Regulatory compliance
- Contract negotiation
- Organizational structuring
- Policies and procedures development
Languages
Spanish
Professional Working
Timeline
Executive Operations & Administrative Specialist
Murgado Ford Lincoln of Chicago
11.2023 - 01.2026
Founder & Operations Manager
Coco Beauty Studio
05.2022 - Current
Business Operations Manager
Roesch Ford
04.2021 - 04.2022
Client Success Operations Manager
Napleton CDJR
01.2019 - 03.2020
B.S. - Business & Economics - Management
North Park University