Chizoba Nebedum

Chicago

Summary

Accomplished Marketing Coordinator at Mitsubishi Electric Corporation, adept in digital marketing and team collaboration. Leveraged analytical thinking to increase customer engagement significantly. Excelled in strategic planning, leading to notable brand awareness at trade shows. Proven track record in CRM management and operations, enhancing client relationships and sales metrics.

Overview

years of professional experience

Certification

Work History

Marketing Coordinator

Mitsubishi Electric Corporation

03.2022 - 01.2025

Answered general marketing department inquiries by email, phone, and mail.
Developed visually engaging marketing materials to support product launches and promotions.
Collaborated with external agencies on advertising campaigns, ensuring alignment with overall marketing objectives.
Composed daily posts for social media and helped build corporate presence on Twitter, Facebook, and Instagram.
Managed CRM database to maximize customer outreach efforts and strengthen client relationships.
Conducted market research to identify industry trends and generate actionable insights for strategic planning purposes.
Planned and executed internal and external marketing events.
Tracked and reported on marketing campaign responses.
Increased customer engagement through the creation of compelling social media content and strategies.
Developed and executed marketing plans for trade shows and other events to increase brand awareness.
Analyzed campaign performance data to identify areas for improvement and optimize future efforts.
Led team meetings to discuss progress, challenges, and brainstorm innovative marketing solutions.
Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.

Sales Manager

Senior Lifestyle Solutions

01.2021 - 03.2022

Handled customer relations issues, enabling quick resolution, and client satisfaction.
Increased sales revenue by developing and implementing effective sales strategies.
Built long-lasting client relationships through excellent customer service and consistent followups.
Led a successful sales team by providing motivational coaching and performance-based incentives.
Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.

Customer Service Representative

All State Insurance

10.2019 - 01.2021

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Assisted customers in navigating company website and placing online orders, improving overall user experience.
Collaborated with team members to develop best practices for consistent customer service delivery.
Contributed to sales growth by upselling products and services based on individual customer requirements.
Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Education

Bachelor Of Business Administration And Management - Management

Texas A&M University

College Station, TX

05.2021

Skills

Customer service
Event planning
Teamwork and collaboration
Detail-oriented
Analytical thinking
CRM management

Digital marketing
Planning and coordinating
Project management
Strategic planning
Sales expertise
Operations management