Chiquita Mobley
Markham
Summary
Detail-oriented and highly organized Administrative Assistant with 10+ years of experience supporting executives and teams in fast-paced office environments. Adept at managing schedules, coordinating meetings, and maintaining efficient office operations. Seeking to contribute administrative expertise and exceptional organizational skills to a dynamic organization.
Overview
11
11
years of professional experience
Work History
Home Health Aide
Addus Homecare
Homewood
03.2023 - Current
- Administering prescription and over the counter medicine.
- Collecting samples for testing.
- Helping patient’s prepare meals.
- Providing personal basic care, such as bathing, dressing, and grooming.
- Assisting patients by going to doctor’s visit, shopping errands, and other errands.
Administrative Assistant
Community Management Association
Chicago
12.2018 - 02.2023
- Manage daily calendars and coordinate meetings for senior executives.
- Prepare and proofread documents, reports, and presentations.
- Maintain filing systems (electronic and paper) for easy retrieval.
- Arrange domestic and international travel, including itineraries and accommodations.
- Serve as a first point of contact for clients and visitors, ensuring a professional office atmosphere.
Customer Service Representative
AON Hewitt
Lincolnshire
09.2015 - 10.2018
- Company Overview: (permanent)
- Process transactions such as health enrollments, tax and direct deposit updates, 401k withdrawal or contributions, and retirement elections.
- Handle a high volume of inbound calls from client’s employees to answer questions, provide education, and to solve complex Hard financial issues related to their health care benefits, 401k savings and retirement plan.
- Successfully estimated pension benefits for retiring participants, including reduction factors and age interpolations.
- Assisted participants with new hire, open enrollment and life events and all other benefits offered by their employer.
- (permanent)
Customer Service Representative
Randstad
Lincolnshire
09.2015 - 05.2016
- Company Overview: (Temp Position)
- Manage call experience through active listening and performing the necessary transactions to ensure customer satisfaction.
- Follow the procedures and rules that is provided by the client to assist in handling customer issues.
- Conducted and researched complex, participant benefit issues utilizing workflows and formulated resolution/recommendation applying provision and best practices.
- Aided participants with financial transactions from DC and DB plans while maintaining security protocol and authenticity.
- (Temp Position)
Breakfast Attendant
Hilton Embassy Suites
Lombard
11.2014 - 09.2015
- Ensure setup is complete each morning for the breakfast buffet and fresh foods are aka ways available during the service hours.
- Serve guest with food and drink orders while they are in the dining area and replenish as necessary.
- Clean the breakfast area, including the tables, chairs, buffet bar as needed and empty trash.
- Follow health and safety protocol to clean and sanitize service lines, beverage dispenser and other equipment.
Education
Masters of Business and Public Administration -
Governors State University
University Park, IL05.2018
Bachelors of Arts - Criminal Justice
Governors State University
University Park, IL05.2013
Governors State University
University Park, IL05.2013
Governors State University
University Park, IL05.2013
Skills
- Calendar and email management
- Microsoft Office Suite
- Document preparation and filing
- Travel arrangements and reporting
- Meeting coordination and documentation
- Customer service and communication
- Data entry and management
- Time management and multitasking
- Office equipment operation
- Confidentiality and professionalism
Accomplishments
- Vice President, Tau Sigma National Honors Society, Delta Delta Chapter, 08/2011, 05/2013
- Dean’s list, Governor State University, 08/2011, 05/2013
Student Worker Experience
Student Worker, Governors State University, Extended Learning, University Park, IL, 02/2013, 05/2014, Operated a variety of computer systems such as; word processing, database and software packages., Perform routine office support tasks, which require knowledge of standard office procedures., Reviewed documents for completeness of a few specific items.
Timeline
Home Health Aide
Addus Homecare
03.2023 - Current
Administrative Assistant
Community Management Association
12.2018 - 02.2023
Customer Service Representative
AON Hewitt
09.2015 - 10.2018
Customer Service Representative
Randstad
09.2015 - 05.2016
Breakfast Attendant
Hilton Embassy Suites
11.2014 - 09.2015
Masters of Business and Public Administration -
Governors State University
Bachelors of Arts - Criminal Justice
Governors State University
Governors State University
Governors State University