China Howard
Waukegan
Summary
Dedicated retail professional with a proven track record in delivering exceptional customer service and ensuring seamless operations. Recognized for reliability and adaptability in fast-paced environments, consistently contributing to team objectives. Expertise in cash handling, customer engagement, and effective problem-solving drives a results-oriented approach. Committed to enhancing the overall shopping experience while fostering positive relationships with customers and colleagues.
Overview
12
12
years of professional experience
Work History
Cashier
Grahams C Stores
08.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Call Center Representative
Great Lakes Credit Union
07.2021 - 03.2023
- Serves customers by completing account transactions.
- Provides account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, and recording night and mail deposits.
- Sells cashier’s checks, traveler’s checks, and series e bonds.
- Answers questions in person or on telephone and refers customers to other bank services as necessary.
- Records transactions by logging cashier’s checks, traveler’s checks, and other special services; preparing currency transaction reports.
- Cross-sells bank products by answering inquiries, informing customers of new services and product promotions, ascertaining customers’ needs, and directing customers to a branch representative.
- Completes special requests by closing accounts, taking orders for checks, opening and closing Christmas and vacation clubs, exchanging foreign currencies, completing safe-deposit box procedures, and providing special statements, copies, and referrals.
- Reconciles cash drawer by proving cash transactions, counting and packaging currency and coins.
- Reconciles loan coupons and other transactions.
- Maintains supply of cash and currency and turns in excess cash and mutilated currency to head teller.
- Complies with bank operations and security procedures by participating in all dual-control functions, maintaining customer traffic surveys, auditing other tellers’ currency, and assisting in certification of proof.
- Maintains customer confidence and protects bank operations by keeping information confidential.
- Contributes to team effort by accomplishing related results as needed
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Customer Service/Call Center
Greater Chicago transit
08.2020 - 07.2021
- I take inbound calls scheduling rides for our clients To be transferred to various destinations, also deal with billing information. Schedule return trips for patients as well.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Customer Service/Call Center
USA vein clinics
10.2019 - 03.2020
- I scheduled patients to come into our clinic to get work done on their varicose veins. I took inbound calls. I had to make 150 to 200 calls a day, I scheduled anywhere from 10 to 15 appointments a day, and it was commission based.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
Customer Service/Call Center
CVS health CareMark
01.2019 - 08.2019
- I took inbound calls from patients inquiring about their specialty medications such as refills, transferring the patients to there doesn’t need a dispensing pharmacy. And also took enrollments.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
customer service representative/ Call Center
160 driving academy
02.2018 - 11.2018
- I set up appointments to students who are looking to obtain their CDL’s drivers license. So task to call clients. Answered outbound calls. Set up appointment so clients could meet with branch managers.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Sale associate/Call Center
SMS
10.2017 - 02.2018
- Motivators sales associate with 2+ years sales experience. Independent worker with high energy and great communication skills. Reliable and professional able to work with a little oversight and collaborate on team environment.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
CNA
Pavilion
04.2013 - 09.2017
- Certified nursing assistant with 5+ years of experience in a fast-paced environment handling confidential paperwork, administering medication, and providing quality patient care. Established record of reliability in creating positive support with patients, family, and staff. Experienced in serving chronically ill patients, including activities of daily living. Patient and highly compassionate with demonstrated leadership skills that enabled the chief meant of shared patient goals.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted patients with daily living activities, promoting independence and dignity.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Education
CNA certificate -
College Of Lake County
11.2011
Diploma - undefined
Waukegan High School
05.2011
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Team collaboration
- Customer service excellence
- Customer relations
- Written and verbal communication
- Conflict resolution
- Product knowledge
- Issue resolution
- Complex Problem-solving
Timeline
Cashier
Grahams C Stores
08.2024 - Current
Call Center Representative
Great Lakes Credit Union
07.2021 - 03.2023
Customer Service/Call Center
Greater Chicago transit
08.2020 - 07.2021
Customer Service/Call Center
USA vein clinics
10.2019 - 03.2020
Customer Service/Call Center
CVS health CareMark
01.2019 - 08.2019
customer service representative/ Call Center
160 driving academy
02.2018 - 11.2018
Sale associate/Call Center
SMS
10.2017 - 02.2018
CNA
Pavilion
04.2013 - 09.2017
Diploma - undefined
Waukegan High School
CNA certificate -
College Of Lake County
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