CHIMENE WOSUEZI
Chicago
Summary
Dynamic Agency Manager at Fawez Helping Hands Limited with a proven track record in operations management and staff training. Enhanced client satisfaction through strategic relationship building and optimized resource allocation, resulting in significant revenue growth. Skilled in leveraging technology for efficient agency operations while fostering a collaborative team environment.
Knowledgeable [Desired Position] with proven history in agency management, delivering strategic leadership and building strong client relationships. Successfully led teams to achieve significant project milestones and fostered culture of continuous improvement. Demonstrated proficiency in managing budgets and optimizing operational efficiency.
Overview
24
24
years of professional experience
Work History
Agency Manager
Fawez Helping Hands Limited
07.2021 - Current
- Managed staff performance of staff by proactively addressing deficiencies and training weaknesses.
- Maintained personnel files and regularly conducted audits to verify accuracy of information.
- Maintained compliance with industry regulations by conducting regular audits of policies, procedures, and employee practices.
- Leveraged technology platforms for efficient management of client accounts, policy changes, claims processing, and billing inquiries.
- Negotiated contracts with carriers for competitive pricing structures that attracted new clientele while retaining existing customers.
- Optimized resource allocation by monitoring agent productivity levels and adjusting staffing as needed for maximum efficiency.
- Established clear performance metrics for the team, providing regular feedback and coaching to drive continuous improvement.
- Developed strong relationships with key clients, resulting in increased client satisfaction and retention rates.
- Analyzed sales data to identify trends and areas for improvement, leading to the implementation of successful action plans.
- Led monthly team meetings to review performance metrics, address challenges, and celebrate successes as a cohesive unit.
- Protected client and co-worker confidentiality, maintained data privacy compliance and adhered to HIPAA restrictions.
- Streamlined internal processes to improve overall efficiency and reduce operating costs for the agency.
- Implemented targeted marketing campaigns to generate new business leads and increase market share within the region.
Home Care Coordinator
Prestige Home Health
10.2020 - 03.2021
- Conducted regular follow-ups with patients to ensure satisfaction with provided services and address any concerns or needs.
- Maintained a high level of customer satisfaction by addressing concerns promptly and professionally.
- Enhanced patient care by coordinating and scheduling home healthcare services.
- Advocated for clients'' rights throughout their interactions with healthcare professionals; ensuring they receive the appropriate levels of service according to their unique needs.
- Making Schedules and supervising Home makers and making sure they follow Agencies policies and procedures of the Agency.
- Developed personalized care plans to address individual patient needs and preferences.
LPN Nursing Supervisor
Legacy Healthcare Services
02.2013 - 10.2020
- Enhanced patient care by ensuring adherence to nursing policies, procedures, and standards.
- Promoted continuity of care by accurately documenting all pertinent information in electronic medical records systems.
- Maintained a safe and hygienic environment by enforcing infection control measures and facility regulations.
- Managed challenging situations calmly and professionally, contributing to a positive work environment for staff members.
Emergency Medical Technician
Weiss Memorial Hospital
09.2008 - 03.2012
- Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
- Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
Nursing Assistant
Liberman Health Center
08.2004 - 02.2008
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
Road Supervisor
Ministry of Works and Housing
04.2001 - 04.2003
- Established positive rapport with team members through open communication channels, fostering an environment of teamwork and collaboration among staff members.
- Collaborated with other supervisors to ensure consistent communication and adherence to company policies and procedures.
- Evaluated employee performance regularly, providing constructive feedback for improvement as well as recognizing outstanding contributions.
- Cultivated a strong sense of accountability among team members by setting clear expectations for job performance.
Education
Associate of Science - Nursing
Wilbur Wright College
Chicago, IL04-2013
Engineering
Abia State University
Uturu Okigwe 06-2000
Skills
- Relationship building
- Operations management
- Staff training
- Sales growth
- Staff development
- Revenue generation
- Agency operations
Timeline
Agency Manager
Fawez Helping Hands Limited
07.2021 - Current
Home Care Coordinator
Prestige Home Health
10.2020 - 03.2021
LPN Nursing Supervisor
Legacy Healthcare Services
02.2013 - 10.2020
Emergency Medical Technician
Weiss Memorial Hospital
09.2008 - 03.2012
Nursing Assistant
Liberman Health Center
08.2004 - 02.2008
Road Supervisor
Ministry of Works and Housing
04.2001 - 04.2003
Associate of Science - Nursing
Wilbur Wright College
Engineering
Abia State University
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