Cheyenne Novotny
Elmhurst
Summary
Experienced Customer Service Professional with strong communication and conflict resolution skills. Seeking growth within management to provide first class customer service.
Overview
4
4
years of professional experience
Work History
Front Desk Manager
Forbici Salon Spa
02.2024 - Current
- Enhanced guest satisfaction by efficiently addressing and resolving concerns.
- Streamlined check-in and check-out processes for a smoother guest experience.
- Housekeeping and maintenance to ensure salon quality.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Maintained an organized workspace at the front desk, contributing to a professional atmosphere that welcomed guests upon arrival.
- Kept accounts in balance and ran daily reports to verify totals.
Guest Service Manager
Tricoci Salon And Spa
01.2020 - 01.2024
- Enhanced guest satisfaction by promptly addressing inquiries and providing personalized assistance.
- Streamlined front desk operations for improved efficiency, utilizing strong organizational skills.
- Increased repeat business by ensuring exceptional customer service and maintaining positive guest relationships.
- Managed team of front desk staff, fostering a supportive work environment and enhancing overall performance.
- Analyzed feedback from guest surveys, identifying areas for improvement and implementing necessary changes to enhance service quality.
- Assisted with revenue management tasks, contributing to the achievement of budgeted targets.
- Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
Education
High School Diploma -
James B Conant High School
Hoffman Estates, IL06.2017
Skills
- Cash handling operations
- Staff training
- Problem solving skills
- Tracking budgets
- Verbal and written communication
- Policy and procedures
Timeline
Front Desk Manager
Forbici Salon Spa
02.2024 - Current
Guest Service Manager
Tricoci Salon And Spa
01.2020 - 01.2024
High School Diploma -
James B Conant High School
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