Cheyenne Militello
Ingleside
Summary
Dynamic leader and problem-solver with proven success in team leadership and exceptional customer service at Starbucks and Culvers. Skilled in inventory management and fostering positive customer relations, adept at multitasking and maintaining a professional demeanor under pressure. Demonstrates a commitment to enhancing team productivity and customer satisfaction through effective problem-solving and attention to detail.
Overview
4
4
years of professional experience
Work History
Barista
Starbucks
09.2022 - 04.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Used POS system to accurately enter orders and process payments.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Manager
Culvers
12.2019 - 05.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
High School Diploma -
Grant Community High School
Fox Lake, IL12-2019
Skills
- Time management
- Attention to detail
- Team player
- Problem-solving
- Exceptional customer service
- Team leadership
- Adaptive and creative
- Hospitality service expertise
- Professional demeanor
- Inventory management
- Excellent math skills
- Multitasking and organization
- Positive and professional
- Customer service
- Reliable and dependable
- Multitasking
Timeline
Barista
Starbucks
09.2022 - 04.2024
Manager
Culvers
12.2019 - 05.2022
High School Diploma -
Grant Community High School
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