Cheyenne Marquardt
Lake in the Hills
Summary
Dynamic Key Hourly Manager at Texas Roadhouse with a proven track record in enhancing customer satisfaction and team performance. Skilled in staff training and development, I effectively resolved conflicts and fostered a productive environment, ensuring high-quality service delivery. Committed to time management and decision-making, I consistently achieved operational excellence.
Overview
4
4
years of professional experience
Work History
Key Hourly Manager
Texas Roadhouse
04.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Education
Lake Zurich High. School
Lake ZurichSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Staff management
Timeline
Key Hourly Manager
Texas Roadhouse
04.2021 - Current
Lake Zurich High. School
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