Cheyenne Dunham
Maroa
Summary
Certified Medical Assistant of 5 years as well as IT Support Specialist looking for a rewarding career with experience in communication, problem solving and leadership.
Overview
9
9
years of professional experience
Work History
IT Technician
Decatur Public Schools
Decatur
03.2025 - Current
- Managed inventory of IT assets such as laptops, desktops, servers and peripherals.
- Deployed operating systems.
- Maintained user accounts in Active Directory and Exchange Server environments.
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Responded quickly to emergency situations involving outages or data loss scenarios.
- Provided technical support to users via telephone or remote access.
- Performed system backups and restores as required.
- Maintained inventory records of IT equipment and supplies.
Waitress/Bartender
Crawfords Pizza and Pub
Maroa
10.2016 - 05.2025
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Bussed tables as needed during peak hours.
- Enforced safety guidelines for employees and patrons of the restaurant.
- Performed basic math calculations when computing bills for customers' meals.
- Developed positive relationships with regular customers through friendly conversation.
- Organized take-out orders efficiently according to customer requests.
- Processed payments accurately using cash registers or POS systems.
- Assisted other wait staff members in times of heavy customer traffic.
- Checked back with customers throughout meal service to ensure satisfaction.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Trained new employees to perform duties.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Clinic Team Leader- CMA
Memorial Health Systems
Forsyth
06.2023 - 03.2025
- Provided guidance and mentorship to team members on a regular basis.
- Developed strategies to improve operational efficiency of the clinic.
- Participated in training sessions related to industry best practices in healthcare delivery.
- Collaborated with physicians on treatment plans that meet the needs of each individual patient.
- Oversaw inventory management of medical supplies and equipment necessary for patient care.
- Developed and implemented clinic policies and procedures to ensure compliance with applicable regulations.
- Adhered to HIPAA guidelines when handling confidential patient information.
- Coordinated with other departments within the health system to ensure seamless patient experience.
- Maintained accurate records of patient data and billing information.
- Managed patient records system to ensure accuracy, confidentiality, and legal compliance.
- Oversaw ordering, purchasing and maintenance of clinical equipment.
- Maintained a safe and clean environment in compliance with health and safety standards.
- Communicated with patients with compassion while keeping medical information private.
- Explained policies, procedures and services to patients.
Education
Certified Medical Assistant
Midwest Technical Institute
Springfield07-2019
High School Diploma -
Maroa Forsyth Senior High School
Maroa, IL05-2016
Computer And Information Sciences
Colorado Technical University
Colorado Springs, COSkills
- Customer service
- Time management
- Quality assurance
- Reliability
- Interpersonal skills
- Problem solving
- Team collaboration
- Effective communication
Timeline
IT Technician
Decatur Public Schools
03.2025 - Current
Clinic Team Leader- CMA
Memorial Health Systems
06.2023 - 03.2025
Waitress/Bartender
Crawfords Pizza and Pub
10.2016 - 05.2025
Certified Medical Assistant
Midwest Technical Institute
High School Diploma -
Maroa Forsyth Senior High School
Computer And Information Sciences
Colorado Technical University