Cheyanne Gaither
Alton,IL
Summary
Responsible hard working employee who is willing to go above and beyond for my employer. Attentive, knowledgeable, and dedicated to showing up on time and providing above and beyond work.
Diligent employee with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Formea Animal Hospital
07.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Patient Care Tech
Anderson Hospital
01.2024 - 07.2024
- Cared for patients while they were admitted
- Made rounds to ensure good health of patients and to ensure their needs are met
- Took vitals daily
- Being attentive to patients wants and needs to make their stays more comfortable for their time there
- Worked extended hours
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Baker/Cashier
The Cookie Factory
07.2023 - 01.2024
- Greeted customers entering store and responded promptly to customer needs
- Built relationships with customers to encourage repeat business
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Restocked and organized merchandise in front lanes
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
Laborer
Logo It
03.2022 - 01.2023
- Worked alongside team to accomplish work goals according to schedule
- Understood and followed verbal and written instructions to complete work correctly
- Maintained organized and clean work areas at all times on job sites
- Loaded, unloaded, and moved material to and from storage and production areas
- Performed general housekeeping and cleaning tasks
Director of Activities
South Lawn Shelter Care
09.2021 - 03.2022
- Designed wide variety of activities to stimulate interest, involvement, and engagement of patients
- Worked with nursing team to identify and document changes in patient mental acuity and physical abilities
- Provided safe transportation to facilitate residents attending activities and events outside of facility
- Created and delivered recreational programs for small and large groups of residents
- Planned resident outings and special events to mark holidays and celebrate special occasions
- Performed assessments on activity programs to determine what specific activities were suitable
- Boosted overall satisfaction of participants by tailoring activities to individual needs and preferences.
- Introduced innovative solutions to address challenges faced in program design or implementation phases.
- Elevated staff morale by consistently recognizing achievements through rewards systems or public acknowledgments of exceptional performance.
Housekeeper
Jerseyville Nursing And Rehab
09.2019 - 08.2021
- Disinfected and mopped bathrooms to keep facilities sanitary and clean
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting
- Disposed of trash and recyclables each day to avoid waste buildup
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition
- Engaged with guests on room requirements and amenities to promote overall satisfaction
Education
GED -
Lewis and Clark community college
06.2019
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Conflict resolution
- Computer proficiency
- Payment processing
- Complaint resolution
- Professional telephone demeanor
Timeline
Customer Service Representative
Formea Animal Hospital
07.2024 - Current
Patient Care Tech
Anderson Hospital
01.2024 - 07.2024
Baker/Cashier
The Cookie Factory
07.2023 - 01.2024
Laborer
Logo It
03.2022 - 01.2023
Director of Activities
South Lawn Shelter Care
09.2021 - 03.2022
Housekeeper
Jerseyville Nursing And Rehab
09.2019 - 08.2021
GED -
Lewis and Clark community college
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