Chetana Joshi
Edwardsville
Summary
Experienced with managing front desk responsibilities, including guest relations and administrative tasks. Utilizes effective communication and problem-solving skills to ensure smooth operations. Strong understanding of organizational procedures and customer service excellence.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Officer
Hotel Flora
01.2020 - 01.2023
- - Welcomed and assisted guests with professionalism and a warm demeanor.
- - Managed check-ins, bookings, and guest inquiries efficiently.
- - Coordinated daily operations between the front desk, kitchen, and housekeeping teams.
- - Handled customer complaints and special requests, ensuring guest satisfaction.
Group Member
Nepal Student Union
01.2020 - 01.2023
- - Advocated for student rights and educational reform.
- - Facilitated problem-solving for student concerns through collaborative planning.
- - Participated in organizing awareness campaigns and leadership workshops.
Education
Bachelor of Science - Civil Engineering
Southern Illinois University Edwardsville (SIUE)
Edwardsville, IL12.2028
Engineering Foundation Courses
Far West Technical College
01.2023
Skills
- Technical & Surveying
- - AutoCAD, SWDTM
- - Building & Highway Survey Techniques
- - Microsoft Office Suite: Word, Excel, PowerPoint
- Administrative & Communication
- - Front Desk Operations
- - Time & Project Management
- - Public Relations
- - Leadership & Teamwork
- - Conflict Resolution
- - Bilingual Customer Service
- Credit and cash payments
- Cash handling
- Guest services
- Microsoft office
Certification
Front Desk & Hospitality Certificate, 2023-2024
Languages
English
Nepali
Hindi
Interests
- Volunteering for community initiatives to give back to local communities and make a positive impact
Timeline
Front Desk Officer
Hotel Flora
01.2020 - 01.2023
Group Member
Nepal Student Union
01.2020 - 01.2023
Engineering Foundation Courses
Far West Technical College
Bachelor of Science - Civil Engineering
Southern Illinois University Edwardsville (SIUE)
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