Summary
Overview
Work History
Education
Skills
Timeline
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Cheryl Woods

Joliet

Summary

Experienced and highly motivated casino operations professional with 22 years of hands-on expertise in gaming, customer service, and team supervision within high-pressure, regulated environments. Recently earned a Bachelor's degree in Management with a concentration in Human Resources, bridging practical experience with formal HR education. Well-versed in employee relations, performance management, training, and workforce development through years of frontline leadership. Eager to bring deep industry insight and a people-first approach to a Business Partner role, supporting strategic HR initiatives and organizational growth. Recognized for strong interpersonal skills, operational excellence, and the ability to align employee engagement with business objectives.

Overview

22
22
years of professional experience

Work History

Dealer

Hollywood Casino Joliet
11.2011 - Current
  • Proficient in dealing multiple table games including blackjack, craps, roulette, baccarat, three card poker and mississippi stud.
  • Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
  • Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
  • Maintained a professional and welcoming atmosphere for players with excellent communication skills.

Dual Rate Table Games Dealer

Hollywood Casino Joliet
02.2016 - 07.2022
  • Promoted a positive work environment by consistently demonstrating leadership qualities and fostering teamwork among staff members.
  • Supervised table games operations, ensuring adherence to all internal controls and regulatory compliance.
  • Monitor all games within assigned pit, verifying dealer transactions, counts and game integrity.
  • Investigate and resolve guest issues with professionalism and adherence to casino policy
  • Provide strong leadership during high-stress situations, maintaining a calm and fair presence on the casino floor.

Casino Cage Cashier

Hollywood Casino Joliet
03.2003 - 11.2011
  • Assisted in the training and onboarding of new cage cashiers by sharing knowledge and best practices to ensure their success within the role.
  • Maintained a secure work environment by adhering to strict company policies and regulations regarding cash handling and transaction documentation.
  • Processed large-volume of cash, checks, and credit card transactions accurate and efficiently.
  • Managed jackpot payouts, table fills/credits, and guest credit line accounts.
  • Provided courteous, confidential, and efficient service to guests and internal departments.

Education

Bachelor of Science - Human Resources Management

DeVry University
Lisle
06-2025

Skills

  • Employee Relations
  • Conflict Resolution
  • Policy & Compliance Knowledge
  • HRIS (familiarity or coursework)
  • Training & Development
  • Communication & Team Leadership
  • Strategic Thinking
  • Employment Law (coursework)
  • Compensation and Benefits (coursework)
  • Organizational behavior
  • Diversity, equity, and inclusion

Timeline

Dual Rate Table Games Dealer

Hollywood Casino Joliet
02.2016 - 07.2022

Dealer

Hollywood Casino Joliet
11.2011 - Current

Casino Cage Cashier

Hollywood Casino Joliet
03.2003 - 11.2011

Bachelor of Science - Human Resources Management

DeVry University

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Cheryl Woods