Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cheryl Shadowens

Carterville

Summary

Proven leader in warehouse and retail management, notably with Aisin.

Expert in logistics management and fostering team collaboration, I have a track record of implementing effective safety standards and boosting employee morale. My adeptness in Microsoft Excel and strong problem-solving skills have consistently improved inventory accuracy and Successfully implemented inventory control systems, resulting in improved accuracy and reduced discrepancies. Demonstrated strong leadership and problem-solving skills.

Overview

30
30
years of professional experience

Work History

Warehouse Manager 3RD Shift

Aisin
08.2016 - Current
  • Maintained up-to-date knowledge on industry trends and regulations.
  • Participated in ongoing professional development opportunities to stay current with industry trends and best practices.
  • Mentored junior advisors, fostering a supportive team environment focused on growth and learning.
  • Navigated complex regulatory requirements to ensure compliance in all advisory activities.
  • Enhanced advisor skills and knowledge through continuous professional development.
  • Provided resources to support teammates in achieving career goals.

  • Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Fostered a positive workplace culture that motivated employees to perform their best while maintaining high morale.
  • Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
  • Communicated regularly with cross-functional teams to improve coordination between departments.
  • Developed strong team of warehouse employees with comprehensive training programs and performance evaluations.
  • Ensured compliance with safety regulations through regular inspections, staff training, and policy updates.
  • Enhanced team productivity with regular training sessions on safety and operational procedures.
  • Organized team-building activities that improved morale and strengthened collaboration among warehouse staff.
  • Maintained compliance with all regulatory requirements, conducting regular audits and adjustments as needed to meet changing standards.

Manager

Dollar General Market
11.2010 - 08.2016
  • Implemented loss prevention measures to reduce shrinkage rates and protect store assets.
  • Utilized technology tools effectively in order to track department performance metrics and identify areas for improvement.
  • Proactively addressed potential safety hazards in the workplace, maintaining compliance with OSHA regulations and reducing risk of accidents or injuries.
  • Established strong vendor relationships to negotiate favorable pricing terms, improving department margins without sacrificing quality.
  • Boosted sales performance by conducting regular staff training sessions and setting clear performance goals.
  • Conducted regular performance evaluations for employees, providing constructive feedback and coaching for continued growth.
  • Maintained a clean, organized store environment that facilitated efficient operations and a positive shopping experience for customers.
  • Streamlined store operations for improved efficiency by identifying areas of improvement and implementing new processes.
  • Demonstrated strong leadership skills in managing a diverse team of employees while promoting a culture of inclusivity and respect among staff members.
  • Coordinated staffing schedules to ensure adequate coverage during peak hours while minimizing labor costs.
  • Ensured adherence to company policies and procedures in all aspects of department operations, consistently upholding the highest standards of professionalism and integrity.
  • Created work schedules according to sales volume and number of employees.
  • Enhanced customer satisfaction with exceptional service standards and timely resolution of complaints.
  • Reduced employee turnover through effective hiring, training, and mentoring practices.
  • Managed inventory levels to minimize stockouts and overstock situations, ensuring optimal product availability.
  • Improved communication across departments by implementing regular team meetings, fostering a collaborative work environment within the store.
  • Oversaw budget planning and financial management for the department, controlling expenses while maximizing profitability.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Approved regular payroll submissions for employees.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Department Supervisor

Walmart
03.1995 - 11.2010
  • Maintained stock of items, cleanliness, organization, and provided excellent service.
  • Built and designed large displays weekly to promote sales.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Increased customer satisfaction by addressing concerns promptly and implementing improvements based on feedback.
  • Collaborated with other departments to improve interdepartmental communication, promoting a cohesive organizational culture focused on achieving common goals.
  • Maintained clean, organized workspaces for optimal functionality and employee safety.
  • Boosted sales revenue by developing targeted promotions based on market trends and consumer preferences.
  • Contributed to the development of departmental policies and procedures that increased effectiveness and efficiency across various functions.
  • Built relationships with current customers to maintain goodwill and gain additional business.
  • Enhanced department efficiency by streamlining processes and implementing new strategies.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Mentored new sales associates to contribute to store's positive culture.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Handled cash register, returns, and refunds.

Secretary

Ms Lynns Transportation
05.2003 - 10.2010
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Maintained electronic filing systems and categorized documents.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
  • Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Enhanced office efficiency by implementing digital filing systems that streamlined paperwork processing.
  • Improved office workflow by redesigning document submission process.
  • Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
  • Streamlined invoice processing, improving accuracy and efficiency of financial operations.
  • Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
  • Assisted in preparing detailed reports for management, enabling informed decision-making.
  • Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Managed filing system, entered data and completed other clerical tasks, including mileage, log books, audits for logs.
  • Communications with businesses for delivering materials, and cost.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Organized logistics and materials for each load our team delivered.

Education

Certificate Of Technical Studies - Construction Management

John A Logan College
Carterville, IL
08.2004

Skills

  • Shipping and receiving
  • Forklift operations
  • Warehouse operations
  • Inventory and stocking
  • Delegating work
  • Hiring and training
  • Loading and unloading
  • Problem-solving
  • Employee safety
  • Safety monitoring
  • Order fulfillment
  • Staff supervision
  • Customer care
  • Safety oversight
  • Workforce management
  • Safety standards
  • Team building and leadership
  • Warehouse logistics
  • Quality assurance
  • Employee scheduling
  • Logistics
  • Documentation
  • Conflict resolution
  • Operations management
  • Production planning
  • Billing and invoicing
  • Logistics management
  • Team coaching
  • Proficient in Microsoft Word and Excel

Timeline

Warehouse Manager 3RD Shift

Aisin
08.2016 - Current

Manager

Dollar General Market
11.2010 - 08.2016

Secretary

Ms Lynns Transportation
05.2003 - 10.2010

Department Supervisor

Walmart
03.1995 - 11.2010

Certificate Of Technical Studies - Construction Management

John A Logan College

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Cheryl Shadowens