Cheryl L. Moore
Park Forest
Summary
Professional with strong communication and negotiation skills, adept in building and maintaining client relationships. Strong team collaborator with focus on achieving results and delivering consistent performance.
Qualified with proven track record in building strong client relationships and driving sales growth. Successfully increased customer satisfaction through tailored solutions and effective communication. Demonstrated expertise in lead generation.
Overview
24
24
years of professional experience
Work History
Inside Sales Representative
Norman Equipment
10.2020 - Current
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and promotions.
- Set up new accounts, established customer credit and set up payment methods.
- Negotiated prices, terms of sales and service agreements.
Customer Service Representative/Senior Inside Sales Representative
Albanese Confectionery Group
12.2019 - 09.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Inside Sales, Customer Support, Office Manager
J.A.R. Industrial Sales
03.2009 - 12.2019
- Company Overview: Manufacturer's Representative for APEX Tool Group
- Manage inventory, process customer orders/credits/debits, provide exceptional customer service including troubleshooting problems.
- Manage logistics; shipping and receiving and expedited orders, exchanges, and special requests.
- Set up new distributor accounts.
- Provide pro-active support to team of regional sales people to include customer leads, product training, and timely pricing quotes.
- Prepare specialized quotes, negotiate pricing, and complete line surveys.
- Prepare and analyze the weekly and monthly sales reports. Communicate analysis with team to ensure all are on track to meet goals and expectations.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Customer Support & Inside Sales Representative
Norman Equipment Company
01.2005 - 02.2009
- Company Overview: a division of Cooper Power Tools
- Supported Sales Department by preparing quotes, entering orders and acted as in-house support while handling clerical and administrative tasks on a daily basis.
- Achieved a superior level of customer service and support; took ownership of role and personal objectives.
- Managed warehouse inventory levels within corporate guidelines and executed orders to remain at 96% stock.
- Trained new and current employees in daily tasks and troubleshooting of problems.
Printing Machine Operator
Landis Plastics Corporation
08.2004 - 01.2005
- Operated up to 8 printing machines daily to assist in plastics production.
- Upheld quality standards by inspecting and certifying all finished product.
- Accountable for all cleaning, inspection and maintenance of printing machinery.
- Contributed to safety committee by helping develop new policies to protect fellow employees.
Customer Support Representative (2nd), Assembly Technician (1st)
Federal Signal Corporation
12.2000 - 02.2004
- Assisted customers in completing orders and addressed warranty issues, problems and concerns.
- Processed customer orders via EDI transmissions, phone and fax.
- Aided Sales Representatives in quoting and pricing of products and lines.
- Coordinated packaging and shipping of finished goods as well as expediting time-sensitive orders.
Education
Graduate -
Homewood-Flossmoor High School
Skills
- Customer service
- Attention to detail
- Exceptional customer service
- Cheerful and energetic
- Adept multi-tasker
- Organized and efficient
- Data entry
Timeline
Inside Sales Representative
Norman Equipment
10.2020 - Current
Customer Service Representative/Senior Inside Sales Representative
Albanese Confectionery Group
12.2019 - 09.2020
Inside Sales, Customer Support, Office Manager
J.A.R. Industrial Sales
03.2009 - 12.2019
Customer Support & Inside Sales Representative
Norman Equipment Company
01.2005 - 02.2009
Printing Machine Operator
Landis Plastics Corporation
08.2004 - 01.2005
Customer Support Representative (2nd), Assembly Technician (1st)
Federal Signal Corporation
12.2000 - 02.2004
Graduate -
Homewood-Flossmoor High School
Similar Profiles
Robert FernandezRobert Fernandez
Senior Accounting Administrator at Norman S. Wright Mechanical Equipment Corp.Senior Accounting Administrator at Norman S. Wright Mechanical Equipment Corp.
Thomas KleinThomas Klein
CT Technologist at LAKE NORMAN REGIONALCT Technologist at LAKE NORMAN REGIONAL
Shelby SmallsShelby Smalls
Emergency Department Technician at Norman RegionalEmergency Department Technician at Norman Regional