Cheryl Jones
Calumet City
Summary
Seasoned Advanced Medical Support Assistant with 26 years of experience in healthcare settings. Proficient in patient scheduling, registration, and insurance verification using Vista, CPRS, and VSE , ISS software. Demonstrated leadership in managing subordinate staff and optimizing patient care coordination at Edward Hines Jr VA Hospital.
Overview
30
30
years of professional experience
Work History
Advanced Medical Support Assistant
Clement J. Zablocki VA Medical Center
03.2023 - Current
- Manage inbound calls to coordinate patient appointments, ensuring effective communication with healthcare providers and the fulfillment of patient service requirements for the hospital as well as all of the CBOC's
- Utilize various healthcare software platforms, including Vista, Cerner, Jabber and CPRS, to efficiently process patient scheduling across multiple clinic settings.
- Conduct patient registration, verify insurance details, and facilitate form completion, streamlining the appointment scheduling process for optimized operational workflow.
- Collaborate in team meetings and huddles, contributing to patient care planning, prioritizing tasks, and implementing self-help solutions within the electronic health record system.
Advanced Medical Support Assistant
Edward Hines Jr VA Hospital
05.2022 - 03.2023
- Evaluate subordinate staff performance and resolve complex issues to ensure adherence to patient service standards.
- Process patient appointments using Vista, CPRS, and VSE software, demonstrating expertise in multi-clinic scheduling systems.
- Oversee patient registration, insurance verification, and form processing while ensuring accurate appointment scheduling for operational efficiency.
- Collaborate in team meetings to plan patient care, set priorities, and input relevant information into electronic health records to support patient treatment plans.
- Promoted effective communication among medical staff by serving as a reliable liaison between physicians, nurses, and administrative personnel.
Customer Service Representative
Teleperformance USA
04.2013 - 06.2022
- Reviewed member claims to ensure accurate tracking of benefits, including maximums and coinsurance, aligning with policy guidelines.
- Utilized system tools and resources to effectively address and resolve member inquiries across multiple communication channels.
- Provided education and assistance to members on navigating benefits coverage, claims, and available options to enhance user experience.
- Processed new patient registrations and managed refill orders, ensuring clear communication of members' rights and responsibilities.
Medical Office Clerk
Urban Family Health Center
01.1996 - 05.2013
- Managed patient intake processes, including registration and appointment scheduling, while ensuring the accuracy and confidentiality of medical and financial records.
- Facilitated efficient clinic operations by adhering to policies, fielding multi-line phone inquiries, and prioritizing urgent patient communications for prompt attention.
- Streamlined appointment coordination and insurance verification, contributing to the optimization of clinic workflows and patient experience.
Education
High School Diploma -
James H. Bowen High School
Chicago, IllinoisBusiness Administration
Wright College
Chicago, IllinoisSkills
- Experienced with diverse software tools
- Keyboarding Skills at 25-30 WPM
- Moderate Typing Skills, Data Entry, Filing and Computer Applications
- Prior Experience Working in a Medical Office Setting Required
- Knowledge of Medical Terminology and Good Spelling/Typing Skills
- Intermediate Computer Skills Using Various Software Applications Including Microsoft Word & Excel
- Experience in Using Microsoft Office: Excel, Word, Etc
- Adobe Pro
- Proficient With Microsoft Office - Excel, PowerPoint, Word
Timeline
Advanced Medical Support Assistant
Clement J. Zablocki VA Medical Center
03.2023 - Current
Advanced Medical Support Assistant
Edward Hines Jr VA Hospital
05.2022 - 03.2023
Customer Service Representative
Teleperformance USA
04.2013 - 06.2022
Medical Office Clerk
Urban Family Health Center
01.1996 - 05.2013
Business Administration
Wright College
High School Diploma -
James H. Bowen High School
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