Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cheryl Jenkins

South Elgin

Summary

Customer-focused professional with a successful 30-year career in the accounting and finance sector. I am a dynamic professional who applies customer care and Problem solving in a busy business environment.

Overview

42
42
years of professional experience

Work History

Senior Accountant

MARS Snack Foods
07.1974 - 05.2004
  • Prepared monthly journal entries and reconciliations.
  • Reconciled accounts and created documents for monthly closure procedures.
  • Completed year-end closing processes with controllers and external auditors.
  • Reviewed documents and accounts for discrepancies and resolved variances.
  • Updated general ledger with latest entries.
  • Reviewed budgets and communicated discrepancies to senior management.
  • Reconciled balance sheets and streamlined best practices for balance sheet processes.
  • Handled month-end and year-end end finances by managing and reporting fixed assets and other data.
  • Evaluated and improved financial records to make important business decisions.
  • Contributed to hiring, training and development of accounting teams.
  • Reviewed business operations and obligations to help organization function at acceptable level.
  • Assisted team members in transitioning to new system through extensive training and one-on-one support.
  • Partnered with auditors to track errors and add contributions to maintain accuracy.
  • Assisted in upgrade and conversion of in-house financial systems.
  • Expedited payroll and invoicing by streamlining billing systems.
  • Leveraged finance knowledge to strengthen controls and improve transparency.
  • Oversaw accounting team in servicing diverse clients.
  • Recommended strategies to expedite filing projects and annual reporting.
  • Directed accounting team in timely reporting of finances for diverse client businesses.
  • Researched technical tax issues to define tax effect or impact of certain tax positions.
  • Conducted technical and analytical reviews of tax returns to check for accuracy and qualified deductions.
  • Found tax solutions to complicated tax issues or errors from incorrect tax filings.
  • Kept up-to-date with tax changes and industry trends by participating in professional organizations, opportunities, and networks.
  • Collaborated with accounting manager to comply with governing bodies and limit regulatory risks.
  • Cooperated with senior leaders to create operating budgets and initiate financial planning.
  • Compiled general ledger entries on short schedule with 100% accuracy.
  • Trained new employees on accounting principles and company procedures.
  • Reviewed accounts, resolved coding areas, and tracked recurring expenses for accrual entry.
  • Used accounting software to issue tax returns and prepare consolidated reports.
  • Collected and reported monthly expense variances and explanations.
  • Maintained integrity of general ledger and chart of accounts.
  • Tracked funds, prepared deposits and reconciled accounts.
  • Provided journal entries and performed accounting on accrual basis.
  • Prepared working papers, reports and supporting documentation for audit findings.
  • Liaised with clients regarding financial plans and objectives.

Signing Supervisor

Sears Corporate Headquarters
01.2009 - 04.2016
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Cashier

West Suburban Currency Exchange (part Time)
06.2000 - 08.2002
  • Greeted customers entering store and responded promptly to customer needs as the night time Manager.
  • Performed daily audits and inspections.
  • Manually verified with the Secretary of state for customers who were in need of issuance of yearly license plate sticker.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Customer Service Representative

First Card (Part Time)
09.1998 - 06.2000
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Tracked customer service cases and updated service software with customer information.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Utilized customer service software to manage interactions and track Collections from existing customers.

Education

Bachelor of Science - Business Administration And Finance

Rosary College
River Forest, IL
05.1987

Associate of Applied Science - Business Administration

University of Illinois At Chicago
Chicago, IL
05.1969

High School Diploma -

Immaculate Heart of Mary
Westchester, IL
05.1967

Skills

  • Customer Service
  • Budget Management
  • Process Improvement
  • Business Development
  • Project Planning
  • Business Administration
  • Schedule Management
  • Human Resources Management
  • Staff Management
  • Cost Control
  • Revenue Forecasting
  • Employee Development
  • Goal Setting
  • Problem Resolution
  • Business Planning
  • Negotiation and Conflict Resolution
  • Documentation and Reporting
  • Customer Relationship Management
  • Employee Coaching and Mentoring
  • Training and Development
  • Professional and Courteous
  • Administration and Reporting
  • Team Development
  • Financial Management
  • Teamwork and Collaboration

Timeline

Signing Supervisor

Sears Corporate Headquarters
01.2009 - 04.2016

Cashier

West Suburban Currency Exchange (part Time)
06.2000 - 08.2002

Customer Service Representative

First Card (Part Time)
09.1998 - 06.2000

Senior Accountant

MARS Snack Foods
07.1974 - 05.2004

Bachelor of Science - Business Administration And Finance

Rosary College

Associate of Applied Science - Business Administration

University of Illinois At Chicago

High School Diploma -

Immaculate Heart of Mary

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Cheryl Jenkins