Maggie Formento
Naperville
Summary
Enthusiastic and adaptable marketing strategic communications student with hands-on experience in customer service and retail sales, complemented by a global perspective gained through a study abroad program in Florence, Italy. Skilled in team collaboration, sales techniques and oral and written communications, with a passion for customer engagement and satisfaction. Eager to contribute a strong work ethic and diverse background to a dynamic sales and marketing internship.
Overview
4
4
years of professional experience
Work History
Server | Sales & Service Team
Agave & Rye
09.2023 - 12.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Efficiently managed college coursework, a part-time job and sorority participation requirements by effective multi-tasking and exceptional time management skills.
- Took leave of absence to pursue a semester study abroad opportunity in Florence, Italy
Summer Camp Counselor
Lifetime Fitness
05.2023 - 08.2023
- Licensed care counselor, fitness coordinator, certified in multiple fitness, well-being, and healthy lifestyles modules
- Organized and guided group activities by leading, coaching, and participating with campers.
- Acted as positive role model and mentor to provide campers with constructive guidance and promote healthy habits and attitudes.
- Implemented positive reinforcement techniques to encourage desired behavior from campers both individually and within group settings.
- Supervised and engaged campers in a variety of recreational activities, ensuring a safe and enjoyable experience.
Sales Associate
Nothing Bundt Cakes
06.2023 - 08.2023
- Provided positive first impressions to welcome existing, new, and potential customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Promotion | Personal Sales
Busy Bees Babysitting
05.2023 - 08.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed and maintained courteous and effective working relationships.
- Organized and detail-oriented with a strong work ethic.
Lead Sales Associate | Training
Nothing Bundt Cakes
06.2020 - 01.2023
- Assisted customers in making informed purchasing decisions by providing expert advice on product features and benefits.
- Trained new employees on customer service, money handling and organizing strategies.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Achieved or exceeded company-defined sales quotas.
- Contributed to team objectives in fast-paced environment.
- Built relationships with customers and community to promote long term business growth.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Promoted from Sales Associate to Lead Sales Associate to Associate Training Lead
Education
Integrated Strategic Communications | Marketing
University of Kentucky
Lexington, KY05-2026
Business, Hospitality, Design & Arts
The American University of Florence | Study Abroad
Florence, ItalyHigh School - undefined
Neuqua Valley High School
Naperville, IL05.2022
Skills
- Strong work ethic
- Product sales
- Sales training
- Customer service
- Problem-solving skills
- Time management
Timeline
Server | Sales & Service Team
Agave & Rye
09.2023 - 12.2023
Sales Associate
Nothing Bundt Cakes
06.2023 - 08.2023
Summer Camp Counselor
Lifetime Fitness
05.2023 - 08.2023
Promotion | Personal Sales
Busy Bees Babysitting
05.2023 - 08.2023
Lead Sales Associate | Training
Nothing Bundt Cakes
06.2020 - 01.2023
High School - undefined
Neuqua Valley High School
Integrated Strategic Communications | Marketing
University of Kentucky
Business, Hospitality, Design & Arts
The American University of Florence | Study Abroad
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