Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cherry Knazze

Chicago

Summary

Dedicated professional with an Associate of Arts in Social Work and extensive customer service experience. Expertise in communication, active listening, and problem-solving fosters positive relationships with diverse individuals. Committed to connecting clients with resources to enhance well-being and supporting collaborative efforts within social services.

Overview

12
12
years of professional experience

Work History

Guest Room Attendant

Ameristar Casino Hotel East Chicago
East Chicago
04.2024 - 03.2025
  • Managed guest room upkeep by maintaining cleanliness, restocking amenities, and changing linens to enhance guest comfort.
  • Ensured guest room cleanliness through vacuuming, dusting, and thorough cleaning in preparation for checkouts.
  • Efficiently sanitize bathroom fixtures and surfaces such as sinks, showers, tubs, toilets and floors.
  • Disinfected surfaces daily to maintain hygiene standards. using appropriate cleaning materials.
  • Provide assistance to VIP guests for special requests.

FRONT DESK AGENT

HAMPTON INN & SUITES
HAMMOND
05.2022 - 06.2023
  • Checked guests in and out while delivering a great customer service experience
  • Made new reservations in an accurate, timely and proficient manner
  • Processed guest reservation cancellations promptly
  • Maintained cleanliness of the lobby area to enhance guest experience
  • Managed cash drawer of up to $300, ensuring accuracy in transactions
  • Completed daily paperwork accurately for record-keeping
  • Stocked and maintained the suite shop while handling purchases made by guests

BANK TELLER

Chase bank
Chicago
06.2013 - 12.2016
  • Delivered a great customer service experience through completing customer transactions in a timely and proficient manner
  • Provided exceptional customer service by completing transactions promptly and accurately
  • Managed Teller Cash Dispenser of up to 15,000, ensuring accurate cash balance and efficient operations

Education

Associate of Arts - Social Work

Harold Washington College
CHICAGO, IL
01.2026 - 05.2026

Information Technology, Business Communications, Professional Skills -

Year Up/Harold Washington College
CHICAGO, IL

High School Diploma -

Joshua Johnston Fine Arts Charter School
CHICAGO, IL

Skills

  • Case Management Support
  • Client Advocacy
  • Community Resource Referrals
  • Active Listening
  • Communication (Written & Verbal)
  • Documentation & Record-keeping
  • Problem- Solving
  • Cultural Competency
  • Team Collaboration
  • Time Management
  • Microsoft Office Suite
  • Customer Service

Timeline

Associate of Arts - Social Work

Harold Washington College
01.2026 - 05.2026

Guest Room Attendant

Ameristar Casino Hotel East Chicago
04.2024 - 03.2025

FRONT DESK AGENT

HAMPTON INN & SUITES
05.2022 - 06.2023

BANK TELLER

Chase bank
06.2013 - 12.2016

Information Technology, Business Communications, Professional Skills -

Year Up/Harold Washington College

High School Diploma -

Joshua Johnston Fine Arts Charter School
Cherry Knazze