Cheri Langsdorf
Valmeyer
Summary
Results-driven Account Manager with over a decade of experience in medical billing operations. Proven ability to enhance compliance and improve billing accuracy, contributing to increased customer satisfaction and streamlined processes.
Overview
25
25
years of professional experience
Work History
Account Manager
HIH INC.
Columbia
09.2012 - Current
- Managed daily operations of medical billing department efficiently.
- Oversaw billing processes and ensured compliance with healthcare regulations.
- Trained and mentored staff on best practices in medical billing procedures.
- Developed strategies to improve accuracy of insurance claims submissions.
- Collaborated with healthcare providers to resolve billing discrepancies promptly.
- Implemented new software systems to streamline billing operations effectively.
- Analyzed billing data to identify trends and areas for improvement regularly.
Assistant Manager
Harrisonville Telephone Co.
Waterloo
09.2001 - 04.2012
- Managed customer accounts to ensure satisfaction and retention.
- Analyzed customer needs to provide tailored solutions and services.
- Developed strong relationships with key accounts to foster loyalty.
- Coordinated communication between clients and internal teams effectively.
- Assisted customers with product selection by providing detailed information about features and benefits.
- Evaluated the effectiveness of current processes used in the telephone account management system.
- Analyzed customer data to identify sales opportunities and cross-selling strategies.
- Ensured compliance with company policies and procedures while managing phone accounts.
- Handled incoming calls from existing clients regarding their accounts and services.
- Executed order processing for new products or services based on customer requests. for new products or services based on customer requests.
- Trained junior staff on account management best practices and tools.
- Collaborated with other departments to ensure that customer needs were met promptly.
- Provided excellent customer service by responding to customer inquiries and resolving issues in a timely manner.
Education
High School Diploma -
Mehlville Sr. High
St Louis, MO05-1986
Diploma - Retail Management
Hickey School
St Louis, MOSkills
- Billing operations
- Insurance claims
- Compliance management
- Software implementation
- Data analysis
- Account management
Timeline
Account Manager
HIH INC.
09.2012 - Current
Assistant Manager
Harrisonville Telephone Co.
09.2001 - 04.2012
High School Diploma -
Mehlville Sr. High
Diploma - Retail Management
Hickey School