Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chelsy Nagel

Benton

Summary

Results-driven professional with a strong background in claims management and customer service. Skilled in resolving discrepancies and improving processes to ensure compliance and efficiency. Ready to leverage expertise to enhance operational outcomes.

Overview

11
11
years of professional experience

Work History

Claims Processor

Allegiance Healthcare
Benton, IL - Remote
10.2025 - 07.2026
  • Reviewed documentation for accuracy and completeness to expedite claims resolution.
  • Processed insurance claims efficiently, ensuring compliance with company policies and industry regulations.
  • Collaborated with team members to resolve discrepancies in claim submissions promptly.

Customer Service Representative

Corro Health
Benton, IL - Remote
10.2022 - 09.2025
  • Negotiate payment plans with patients to resolve account balances.
  • Collaborated with team members to streamline support processes and improve response times.
  • Resolved billing issues and customer complaints professionally while ensuring HIPAA compliance.

Activity Director

Shawnee Senior Living
Herrin, IL
08.2020 - 08.2022
  • Designed and implemented engaging recreational programs tailored to residents' interests and abilities.
  • Trained and mentored staff on best practices for resident engagement and activity facilitation.
  • Evaluated resident feedback to improve activity planning and enhance overall satisfaction levels.

Administrative Assistant

Southern Illinois Medical Specialists
Sesser, IL
03.2015 - 03.2020
  • Streamlined office operations by implementing new filing systems, improving document retrieval efficiency.
  • Assisted in billing processes by verifying insurance information, contributing to timely revenue cycle management.
  • Oversaw inventory management of office supplies, maintaining optimal stock levels to support daily operations efficiently.

Education

Associate of Applied Science - Business

Fox College
IL
12-2014

Skills

  • Claims auditing
  • Payment processing
  • Insurance coverage verification
  • Patient account management
  • Claims management software
  • Accuracy and precision
  • Attention to detail
  • Medical terminology

Timeline

Claims Processor

Allegiance Healthcare
10.2025 - 07.2026

Customer Service Representative

Corro Health
10.2022 - 09.2025

Activity Director

Shawnee Senior Living
08.2020 - 08.2022

Administrative Assistant

Southern Illinois Medical Specialists
03.2015 - 03.2020

Associate of Applied Science - Business

Fox College
Chelsy Nagel