Chelsi Turner
Pekin
Summary
Commercial Sales Specialist with extensive experience managing multimillion-dollar commercial and residential appliance projects from initial prospecting through installation and post-sale support. Proven success developing new business, managing more than 200 builder and commercial accounts, negotiating strategic vendor partnerships, and delivering approximately $5 million in annual revenue. Recognized as a trusted resource for luxury appliance sales, blueprint review, project coordination, and operational excellence.
Overview
11
11
years of professional experience
Work History
Builder & Commercial Sales Specialist
Sherman's
Peoria
11.2022 - Current
- Generate new builder, commercial, and multifamily business through strategic prospecting, networking, referrals, and relationship development.
- Manage a portfolio of 200+ builder and commercial accounts across Illinois, serving as the primary point of contact throughout every phase of the project lifecycle.
- Lead pricing, bidding, product specification, and project coordination for developments ranging from single-unit replacements to $2M+ commercial projects.
- Contribute to approximately $5 million in annual revenue as a member of a three-person Builder & Commercial sales team.
- Serve on Sherman's Lifestyle Sales Team, reviewing and approving luxury appliance sales company-wide to ensure installation accuracy, product compatibility, and compliance with company standards.
- Review architectural blueprints, specifications, and installation requirements to identify potential issues before delivery, reducing costly delays and change orders.
- Negotiate vendor pricing and promotional opportunities to maximize profitability while maintaining exceptional customer value.
- Coordinate closely with sales, operations, installation, service, and manufacturers to ensure seamless project execution and timely resolution of post-installation concerns.
Assistant Customer Service Manager
Sherman's Distribution Center
Peoria Heights
07.2019 - 11.2022
- Supervised daily customer service operations within a high-volume distribution center.
- Managed complex customer escalations and service claims while maintaining high customer satisfaction.
- Conducted employee coaching, performance evaluations, and professional development.
- Recruited, onboarded, and trained new customer service representatives.
General Manager
Domino's
Bloomington
01.2016 - 01.2019
- Directed all aspects of restaurant operations, including staffing, scheduling, inventory management, and financial performance.
- Led employee development initiatives that improved customer satisfaction and operational efficiency.
- Managed labor costs, sales performance, and profitability while consistently achieving company performance goals.
Education
High School Diploma -
Two Years of College Coursework -
Skills
- Storis
- Package AI
- Microsoft Excel
- Microsoft Outlook
- CRM & Relationship Management
Accomplishments
- Executed a record-breaking $2.2 million commercial appliance order, the largest commercial project completed by the company.
- Partner with the St. Jude Dream Home program by coordinating annual appliance donations and project logistics.
- Selected to serve on Sherman's Lifestyle Sales Team, a trusted group responsible for reviewing luxury appliance sales before final approval.
Timeline
Builder & Commercial Sales Specialist
Sherman's
11.2022 - Current
Assistant Customer Service Manager
Sherman's Distribution Center
07.2019 - 11.2022
General Manager
Domino's
01.2016 - 01.2019