Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

CHELSEY WEEMS

Polo

Summary

Proven track record in a fast-paced hospitality environment, excelling in customer service and team collaboration. Developed skills in managing high-volume service, ensuring customer satisfaction, and maintaining a clean and organized workspace. Strong history of exceptional work in a variety of different work environments.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Bartender

Second Chance Tavern
11.2023 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, setting up for incoming shift, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
  • Developed loyal clientele by engaging in friendly conversations and providing exceptional service.

Wheeled Vehicle Mechanic (91B)

IL National Guard 16th Trans Co
01.2017 - Current
  • Removed worn out or defective parts such as brakes, shocks and struts using hand tools and power tools
  • Tested wheeled vehicles for proper performance following repairs or maintenance work
  • Replaced damaged components to address vehicle malfunctions
  • Installed accessories such as radios, heaters, mirrors and windshield wipers
  • Inspected wheeled vehicles for safety defects prior to release from the shop
  • Inspected vehicle engines for worn parts and other defects such as cracks in the block or head
  • Checked alignment of front ends by measuring caster angles and camber angles
  • Ensured that all work areas were kept clean and organized at all times during shift hours
  • Investigated mechanical failures by conducting visual inspections of various wheeled vehicle systems
  • Identified potential issues through preventative maintenance inspections of wheeled vehicles

Sales Agent

Platinum choice Healthcare
08.2023 - 10.2023
  • Assisted with training of new Sales Representatives on Medicare programs and products as needed
  • Attended conferences and seminars regularly in order to stay up-to-date on industry developments and changes in regulations
  • Established trust with clients by demonstrating a commitment to integrity throughout all interactions
  • Provided excellent customer service by responding promptly to customer inquiries and resolving customer issues quickly

Sales Agent

United Healthcare
09.2022 - 08.2023
  • Went through licensing and training for a total of about 8 weeks
  • Work from home after training
  • Licensed in Life and Health
  • Worked as a Medicare sales agent for the duration of my time with United
  • Sold for several states and passed all of my exams and tests on the first attempt
  • Worked one AEP and one OEP and have since worked the off season
  • Familiar with SEP's and how to use/find them
  • Sold SEVERAL D-SNP and C-SNP plans to those in need and also found those who were not on a D-SNP and switched them over if it was a good match
  • Attended scheduled training sessions and department meetings to build expertise
  • Provided product information to customers and aligned products with customer needs to boost satisfaction
  • Ensured compliance with company policies and procedures at all times
  • Used knowledge of company products and services to recommend solutions to customers
  • Developed strong relationships with clients to grow business networks
  • Assisted customers with technical support issues over the phone or online chat
  • Utilized creative problem-solving techniques to resolve customer inquiries
  • Provided excellent product knowledge to customers, resulting in increased sales
  • Monitored customer feedback closely and implemented improvements accordingly

Receptionist

Dixon Ford & VW
03.2021 - 03.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Answered central telephone system and directed calls accordingly.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.

Lube Technician

Bocker Automotive
01.2021 - 01.2022
  • Loosen and tighten oil filters and drain plugs
  • Check all air filters and fluids on various makes, models, and years of vehicles
  • Checking tire pressure and ensuring everything is correct and safe for the customer to drive the vehicle
  • Informing customers if we found anything wrong with their vehicle and what we did/can do to fix the problem

Pharmacy Technician

Walgreens
01.2020 - 01.2021
  • Supplied and monitored robotic machines to properly label and dispense medicine into containers
  • Established and maintained patient profiles
  • Compiled reports regarding inventory levels, out-of-stock items, expired medications
  • Resolved customer complaints quickly and efficiently while maintaining good rapport with all customers
  • Assisted customers by answering simple questions, locating items and referring them to pharmacist for medication information
  • Maintained proper storage and security conditions for drugs
  • Monitored patient records to ensure compliance with health insurance plans and proper billing procedures
  • Trained other pharmacy technicians, abiding by state regulations for training and licensure
  • Verified insurance data and contact information to complete prescription refill requests
  • Rotated shelves to check for and dispose of expired medications
  • Provided excellent customer service to patients, physicians, nurses and other healthcare professionals in a professional manner
  • Adhered strictly to HIPAA regulations related to confidentiality of patient information at all times
  • Operated cash registers to accept payment from customers
  • Demonstrated knowledge of pharmaceutical terminology including generic and brand names and abbreviations
  • Reported prescription errors to pharmacist on duty
  • Processed insurance claims and payments for medications
  • Called insurance companies to retrieve patient information
  • Received written prescription and refilled requests and verified that information is complete and accurate
  • Answered pharmacy telephones to respond to questions or requests

Sandwich Artist

SUBWAY®Restaurants
01.2018 - 01.2020
  • Responsible for drawer reconciliation
  • Responsible for the cleanliness of front and back of store
  • Added relished and garnishes to food orders, according to instructions
  • Followed company policies regarding portion control and waste management practices
  • Trained new employees in proper food safety procedures and sanitation regulations
  • Washed and sliced vegetables and stored unused ingredients in proper containers and fridges
  • Wrapped customer sandwiches and prepared to-go orders in disposable bags
  • Incorporated customer feedback into daily operations to improve quality standards and increase efficiency
  • Operated store registers and calculated cash drawer totals
  • Consistently provided accurate information about menu offerings to customers inquiring about nutritional content
  • Discarded expired and spoiled ingredients to prevent cross-contamination

Carpet Binding Manual

M&F Carpet
01.2017 - 01.2019
  • Manually moved carpet from storage area to binding area
  • Selected the correct color of edging to match carpet or rug
  • Accurately stitched edging to the carpet or rug, giving a clean and crisp edge
  • Worked with cloth and non slip backing
  • Manually wrapped carpet in plastic to protect while transporting to customer's house
  • Moved carpet from downstairs binding area to transport vehicle

Education

No Degree - CNA

Castor Health Ins
Sterling, IL
11-2024

Certification - Wheeled Vehicle Mechanic

AIT
10.2020

Certification -

BCT
08.2020

High School Diploma -

Polo Community Highschool
07.2019

Skills

  • Customer Retention Abilities
  • Problem-Solving Strengths
  • Continuous Improvement Strategies
  • Regulatory Compliance
  • Conflict Resolution Techniques
  • Customer Relations
  • Active Listening
  • Microsoft Word
  • Microsoft Excel
  • Call Center Operations
  • Typing Proficiency
  • Medical Terminology Knowledge
  • Calm and Professional Under Pressure
  • Telephone skills
  • Willingness to Learn
  • Time management
  • Hospitality and Accommodation
  • Data entry
  • Verbal and written communication
  • Appointment scheduling
  • Multi-line telephone operation

Certification

  • Certification in Wheeled Vehicle Mechanic, AIT, Fort Lee, 10/01/20
  • Life and Health Insurance Sales, 08/01/20
  • AHIP 2024, 08/01/20
  • CLS 2023, 08/01/20

Timeline

Bartender

Second Chance Tavern
11.2023 - Current

Sales Agent

Platinum choice Healthcare
08.2023 - 10.2023

Sales Agent

United Healthcare
09.2022 - 08.2023

Receptionist

Dixon Ford & VW
03.2021 - 03.2022

Lube Technician

Bocker Automotive
01.2021 - 01.2022

Pharmacy Technician

Walgreens
01.2020 - 01.2021

Sandwich Artist

SUBWAY®Restaurants
01.2018 - 01.2020

Wheeled Vehicle Mechanic (91B)

IL National Guard 16th Trans Co
01.2017 - Current

Carpet Binding Manual

M&F Carpet
01.2017 - 01.2019

Certification - Wheeled Vehicle Mechanic

AIT

Certification -

BCT

High School Diploma -

Polo Community Highschool

No Degree - CNA

Castor Health Ins

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CHELSEY WEEMS