Chelsea Morrow
Palatine
Summary
Dynamic professional with a proven track record, excelling in data analysis and client relationship management. Spearheaded strategic improvements, boosting service scores and profitability. Expert in rate negotiation and volunteer coordination. Demonstrates exceptional leadership and project management skills.
Overview
13
13
years of professional experience
Work History
Operations Coordinator
Coyote Logistics, UPS
Chicago
03.2015 - Current
- Facilitated cross-departmental collaboration to streamline operations and enhance service delivery to find options to cover the customers' needs with the best viable option.
- Provide leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Analyze operational data to identify trends, and implement strategic improvements for service scores and profitability.
- Use strong issue resolution and communication skills to cultivate and strengthen lasting client relationships in understanding their shipping needs and expectations of the service we provide to them.
- Analyze and negotiate rates based on current market pricing.
- Schedule shipments, and communicate any transit issues to the respective parties involved.
National Account Manager
Coyote Logistics, UPS
Chicago
04.2014 - 03.2015
- Created and managed my individual portfolio of accounts while working in a team environment.
- Developed sales strategies to increase sales volume and maximize profits.
- Performed quality assurance checks to ensure data accuracy throughout the tracking process.
Regional Political Field Director
NJ Victory
Egg Harbor
06.2013 - 11.2013
- Traveled extensively within district area to meet with local groups or attend events as needed.
- Examined election results data to identify areas of improvement for future elections.
- Oversaw the entire county to execute the grassroots movement to maximize voter outreach turnout.
- Exceeded time-sensitive goals by acting quickly and efficiently, and made over 200,000 voter contacts.
- Managed the Southern region of the state to sell the idea of a candidate to voters to ensure the political candidate's re-election. As a result, I won the county I was responsible for.
Campaign Field Director
FL Victory
Jacksonville
04.2012 - 11.2012
- Led and managed a volunteer-based voter outreach program for the 2012 presidential campaign.
- Built and created relationships from the ground up with community leaders and supporters
- Delegated responsibility to a self-recruited volunteer staff of over 400 individuals.
- Oversaw daily operations within the campaign office, including cultivating the fieldwork and setup processes.
- I represented the campaign headquarters as a spokesperson throughout the county.
Internship
Duval County Campaign Headquarters
Jacksonville
01.2012 - 04.2012
Education
Bachelor of Science - Political Science
University of North Florida
Jacksonville, FL05-2013
Skills
- Data analysis
- Rate negotiation
- Project management
- Client relationship management
- Sales strategy development
- Volunteer coordination
Affiliations
- Kappa Delta Sorority
- Volunteered in various philanthropic events
Timeline
Operations Coordinator
Coyote Logistics, UPS
03.2015 - Current
National Account Manager
Coyote Logistics, UPS
04.2014 - 03.2015
Regional Political Field Director
NJ Victory
06.2013 - 11.2013
Campaign Field Director
FL Victory
04.2012 - 11.2012
Internship
Duval County Campaign Headquarters
01.2012 - 04.2012
Bachelor of Science - Political Science
University of North Florida
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