Chelsea Tzul
Skokie
Summary
Experienced professional with over 10 years of customer service and account maintenance expertise. Actively seeking a new role. Proficient in handling inbound and outbound calls, collaborating with teams, and executing meticulous account activities. Demonstrated track record of delivering comprehensive client service and managing data with utmost precision and accuracy. Exceptional communication, multitasking, and decision-making skills. Maintains composure under pressure while consistently displaying empathy and meticulous attention to detail.
Overview
12
12
years of professional experience
Work History
Senior Customer Care Representative
Alight
06.2016 - Current
- Provide comprehensive client service and support across designated domains, ensuring seamless day-to-day operations and deliverables
- Manage inbound and outbound call activities, addressing customer inquiries and resolving account issues with a focus on the active market participant base
- Facilitate health and insurance benefits enrollment, alongside processing coverage termination requests as per participant directives
- Conduct essential account maintenance, updating indicative data and offering detailed explanations of health and insurance plan options to customers
- Senior Customer Care rep skilled for retirement, pension, health & wealth as well as OFS (on floor supervisor)
Customer Service/Call Center Management
Agility Marketing
09.2013 - 08.2016
- Managed a high volume of inbound calls, effectively resolving customer inquiries and addressing account-related issues to ensure optimal customer satisfaction
- Coordinated team schedules, leading to improved operational efficiency and staff alignment with company objectives
- Executed routine account maintenance tasks, contributing to the streamlined operation and accuracy of customer data management
Education
High School -
Olympic Heights Community High School
07.2010
Skills
- Microsoft Windows
- Microsoft Office (Outlook, Excel, PowerPoint, Word)
- Microsoft Projects
- Adaptable & Flexible
- Problem Solving & Decision Making
- Relationship Management
- Verbal & Written Communication
Timeline
Senior Customer Care Representative
Alight
06.2016 - Current
Customer Service/Call Center Management
Agility Marketing
09.2013 - 08.2016
High School -
Olympic Heights Community High School
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