Chelsea Towner
Mundelein
Summary
Results-driven professional with extensive experience in high-volume, process-driven environments, including financial services, healthcare casework, and retail operations. Renowned for meticulous adherence to procedures, precise documentation, and effective cross-team collaboration to consistently achieve production and quality objectives. Possesses exceptional organizational and communication skills, adaptability, and reliability, making a significant impact in diverse fast-paced settings. Eager to embrace additional responsibilities to drive team success and contribute positively to organizational goals.
Overview
9
9
years of professional experience
Work History
Financial Services Representative
Lending Solutions Inc.
05.2025 - 08.2025
- Processed time-sensitive financial transactions while ensuring complete accuracy in data entry and documentation.
- Balanced multiple software systems simultaneously to resolve inquiries efficiently.
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
- Maintained updated records of all financial transactions to support traceability.
- Established relationships with customers to encourage payment of delinquent accounts.
- Responded to customer inquiries and provided detailed account information.
Case Worker
Carolina Therapeutic Services
08.2021 - 02.2025
- Conducted sessions with clients and maintained precise case documentation in compliance with HIPAA and internal quality standards.
- Managed administrative tasks, and was responsible for front desk operations as needed.
- Coordinated with multidisciplinary teams to ensure timely delivery of client services.
- Verified insurance coverage and handled confidential information accurately.
- Created treatment or service plan meeting each client's individualized needs.
- Assessed needs of each client and recommended appropriate services and resources.
Sales Representative/Team Lead
Sally Beauty LLC
02.2017 - 02.2021
- Led shift operations, coached team members, and ensured adherence to safety and cleanliness standards.
- Processed shipments and handled repetitive lifting and stocking duties safely.
- Delivered consistent results in a fast-paced environment by following company procedures exactly.
- Contributed to event marketing, sales and brand promotion.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Education
High School Diploma -
Palatine High School
Palatine, ILAssociates Degree -
William Rainey Harper College
Palatine, ILSkills
- Record keeping proficiency
- Procedure Compliance and Safety Awareness
- Team Collaboration
- Production Workflow and Quality Checks
- Time-sensitive Task Coordination
- Customer relationship building
- Complaint resolution
- Call logging
- Bookkeeping operations
- Expense tracking
- File and database management
Timeline
Financial Services Representative
Lending Solutions Inc.
05.2025 - 08.2025
Case Worker
Carolina Therapeutic Services
08.2021 - 02.2025
Sales Representative/Team Lead
Sally Beauty LLC
02.2017 - 02.2021
High School Diploma -
Palatine High School
Associates Degree -
William Rainey Harper College