Chelsea Thompson

• Assist customers and accounts in resolving any issues that arise regarding pick-up and/or delivery.

• Track and tracing on a consistent basis.

• Responsible for producing accurate Photos and POD's for the customers

• Cultivate solid working relationships with our corporate partners & help in account specific request.

• Consistently gained and maintained a positive and professional relationship with the carriers and customers.

• Consistently tracked and traced shipment for loads in transit and provided updates along with a resolution.

• Accountable for updating the system with clear and accurate notes pertaining to the Interactions received.

• Responsible for handling escalated inbound phone calls and emails from customers & providing shipment status updates & assistance in problem-resolution in a timely professional manner. • Making outbound calls to carriers and customers for corrections and updates on shipments.

• Tracking and tracing loads using 7P logistics, Route watch and Macro Point to help provide accurate updates on loads picking up and delivering. Obtained Temperature Reports for high value loads

• Assist customers and accounts in resolving any issues that arise regarding pick-up and/or delivery.

• Track and tracing on a consistent basis.

• Responsible for producing accurate Photos and POD's for the customers

• Cultivate solid working relationships with our corporate partners & help in account specific request.

• Consistently gained and maintained a positive and professional relationship with the carriers and customers.

• Consistently tracked and traced shipment for loads in transit and provided updates along with a resolution.

• Accountable for updating the system with clear and accurate notes pertaining to the Interactions received.

• Responsible for handling escalated inbound phone calls and emails from customers & providing shipment status updates & assistance in problem-resolution in a timely professional manner. • Making outbound calls to carriers and customers for corrections and updates on shipments.

• Tracking and tracing loads using 7P logistics, Route watch and Macro Point to help provide accurate updates on loads picking up and delivering. Obtained Temperature Reports for high value loads

• Assist customers and accounts in resolving any issues that arise regarding pick-up and/or delivery.

• Track and tracing on a consistent basis.

• Responsible for producing accurate Photos and POD's for the customers

• Cultivate solid working relationships with our corporate partners & help in account specific requests.

• Consistently gained and maintained a positive and professional relationship with the carriers and customers.

• Consistently tracked and traced shipment for loads in transit and provided updates along with a resolution.

• Accountable for updating the system with clear and accurate notes pertaining to the Interactions received.

• Responsible for handling escalated inbound phone calls and emails from customers & providing shipment status updates & assistance in problem-resolution in a timely professional manner. Making outbound calls to carriers and customers for corrections and updates on shipments.

• Tracking and tracing loads using 7P logistics, Route watch and Macro Point to help provide accurate updates on loads picking up and delivering. Obtained Temperature Reports for pharmaceutical loads.

• Responsible for handling escalated inbound phone calls and emails from customers & providing shipment status updates & assistance in problem-resolution in a timely professional manner. • Previously assigned to work on strategic accounts as a dedicated representative to cultivate solid working relationships with our corporate partners & help in account • specific requests. • Consistently gained and maintained a positive and professional relationship with the clients and customers.

• Consistently produced interaction numbers that remain above goal.

• Periodically assigned to train new hires on process & account specifics.

• Assigned to work spreadsheets and provide order detail follow-up for special accounts.

• Back up other team members as needed.

• Accountable for updating the system with clear and accurate notes pertaining to the Interactions received.

• Assist customers and accounts in resolving any issues that arise regarding pick-up and/or delivery. Responsible for producing accurate Bill of Ladings.

• Consistently tracked and traced shipment for loads in transit and provided updates along with a resolution.

• Assist customers and accounts in resolving any issues that arise regarding pick-up and/or delivery. Track and tracing on a consistent basis.