Chelsea Bailey
Machesney Park
Summary
Dedicated Accounts Receivable Specialist known for exceptional attention to detail and strong analytical skills. Proven ability to process invoices accurately, conduct account reconciliations, and enhance cash flow. Ready to leverage expertise to drive financial efficiency and customer satisfaction.
Overview
18
18
years of professional experience
Work History
Accounts Receivable Specialist
ABC Supply
Beloit, WI
04.2023 - Current
- Processed customer invoices accurately, ensuring timely payments and reducing outstanding balances.
- Conducted regular account reconciliations, enhancing accuracy in financial reporting practices.
- Trained junior staff on best practices in accounts receivable operations and software usage.
- Analyzed aging reports to identify trends and initiate corrective actions for delinquent accounts.
- Managed customer account inquiries, resolving discrepancies to maintain positive relationships.
- Utilized accounting software to track payment history and generate reports for management review.
- Collaborated with sales teams to streamline billing processes and improve cash flow efficiency.
- Supported month-end closing activities by reconciling accounts, preparing reports, and analyzing trends in account performance.
- Ensured the accuracy of customer records in internal systems by updating contact information, payment terms, and other relevant data as needed.
- Contributed to a positive work environment by working closely with colleagues across departments to ensure efficient information exchange and collaboration on financial matters.
- Enhanced cash flow by ensuring timely invoicing, payment application, and account reconciliation.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments.
- Improved customer satisfaction by providing prompt, courteous service when addressing billing concerns or inquiries.
- Collaborated with sales teams to address billing discrepancies and resolve client disputes promptly.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Aided in the reduction of bad debt write-offs through diligent monitoring of aging reports and proactive collections efforts.
- Maintained accurate financial records with meticulous attention to detail in data entry and account management.
- Improved client satisfaction with clear, timely communication regarding billing issues and inquiries.
- Reduced errors in billing, implementing rigorous quality control measures on invoice generation.
- Accelerated financial close processes by ensuring accurate and timely accounts receivable entries.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Handled day-to-day accounting processes to drive financial accuracy.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Gathered, evaluated and summarized account data in detailed financial reports.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
Accounts Receivable Specialist
NAPA Auto Parts - Genuine Parts
Rockford, IL
08.2022 - 04.2023
- Implemented improvements in collections procedures, increasing recovery rates on overdue accounts.
- Reduced outstanding accounts receivable balances by diligently following up on overdue payments.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Monitored accounts to verify compliance with payment terms and schedules.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Strengthened relationships with clients by maintaining open communication channels regarding invoicing and payment schedules.
- Exceeded departmental goals for cash collection through persistence, professionalism, and excellent interpersonal skills when dealing with clients or customers alike.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Reduced manual data entry errors, implementing automated data capture and reconciliation tools.
- Cultivated culture of continuous improvement, encouraging feedback on accounts receivable policies and procedures.
- Strengthened relationships with key clients by providing personalized account management services.
- Enhanced accuracy in financial reporting by meticulously auditing accounts receivable ledgers and records.
- Ensured timely collection of payments by following up on outstanding invoices and negotiating with delinquent accounts.
- Streamlined invoice processing to reduce payment turnaround time, implementing efficient tracking systems.
- Minimized bad debt write-offs, closely monitoring account statuses and initiating preemptive collection efforts.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Strengthened financial operations by conducting bank reconciliations and financial reporting.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Matched purchase orders with invoices and recorded necessary information.
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
- Conducted regular account reconciliations, enhancing accuracy in financial reporting practices.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Contributed to a positive work environment by working closely with colleagues across departments to ensure efficient information exchange and collaboration on financial matters.
- Aided in the reduction of bad debt write-offs through diligent monitoring of aging reports and proactive collections efforts.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Collaborated with sales teams to address billing discrepancies and resolve client disputes promptly.
- Improved customer satisfaction by providing prompt, courteous service when addressing billing concerns or inquiries.
Medical Biller and Coder
Rockford Mercantile Agency
Rockford, IL
01.2008 - 01.2022
- Processed medical claims using advanced billing software to ensure accurate reimbursements.
- Reviewed and verified coding accuracy for diverse medical services and procedures.
- Trained junior staff on coding standards and compliance regulations to enhance departmental efficiency.
- Implemented process improvements that reduced claim rejection rates and expedited billing cycles.
- Collaborated with healthcare providers to resolve discrepancies in patient records and billing information.
- Led initiatives to streamline workflows, resulting in improved turnaround times for claims processing.
- Developed training materials on best practices for coding and billing, fostering continuous professional development within the team.
- Correctly coded and billed medical claims for various hospital and nursing facilities.
- Reduced claim denials through meticulous verification of patient eligibility and coverage benefits prior to claim submission.
- Worked closely with physicians to accurately assign ICD-10 diagnostic codes for optimal reimbursement rates from insurance companies.
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
- Reviewed patient charts to better understand health histories, diagnoses, and treatments.
- Resourcefully used various coding books, procedure manuals, and on-line encoders.
- Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
- Played a pivotal role in maintaining positive cash flow within the organization by ensuring timely submission of clean claims and diligent follow-ups on outstanding payments.
- Contributed to team efficiency by maintaining organized records of patient accounts, billing statements, and payment statuses.
- Expedited payment processing by promptly addressing any discrepancies or issues raised by insurance carriers.
- Collaborated with healthcare providers to ensure accurate documentation, leading to timely reimbursements for services rendered.
- Provided support to administrative staff by ensuring proper handling of sensitive patient data according to HIPAA regulations.
- Safeguarded practice revenue by diligently following up on outstanding account balances and initiating collection efforts when necessary.
- Interacted with physicians and other healthcare staff to ask questions regarding patient services.
- Collaborated with other billing professionals during team meetings to exchange best practices and strategies for overcoming common challenges in the industry.
- Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
- Assisted patients with understanding their insurance coverage and financial responsibilities, fostering positive relationships and trust between the practice and its clients.
- Enhanced compliance with industry regulations by staying up-to-date on changes to medical billing and coding guidelines.
- Increased accuracy in medical claims submissions by conducting thorough reviews of patient records and insurance information.
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
- Guarded against fraud and abuse by verifying coded data accurately reflected services provided.
- Utilized active listening, interpersonal, and telephone etiquette skills when communicating with others.
- Communicated with insurance companies to research and resolved coding discrepancies.
- Trained and mentored junior coders to support growth and development amd apply high-quality coding practices.
- Generated reports to identify coding trends and discrepancies.
- Verified signatures and checked medical charts for accuracy and completion.
- Monitored changes in coding regulations to provide recommendations for compliance.
Education
High School Diploma -
Rockford East High School
Rockford, IL03-2007
Skills
- Microsoft Excel
- Accounts receivable
- Aging reports analysis
- Accurate payment posting
- Account reconciliation
- Data inputting
- Month-end closing procedures
- Investigative research
- Strong client relations skills
- Customer service support
- Financial management
- Financial records and reporting
- Cash application
- Financial software
- Claims processing
- Collections
- Generally accepted accounting principles
- Dispute resolution
- Team bonding
- Accounts receivable software
- Financial reporting
- General ledger
- Information gathering and analysis
- Finance
- Adjustment posting
- Research and due diligence
- Point-of-sale system
- Billing dispute resolution
- Spreadsheets and journal entires
- Critical thinking
Timeline
Accounts Receivable Specialist
ABC Supply
04.2023 - Current
Accounts Receivable Specialist
NAPA Auto Parts - Genuine Parts
08.2022 - 04.2023
Medical Biller and Coder
Rockford Mercantile Agency
01.2008 - 01.2022
High School Diploma -
Rockford East High School