Chelleveda Smith, CHAA
Chicago
Summary
Confident Patient Access Manager promoting effective communication, relationship building and time management skills. Offering 11.5 years of expertise in patient support roles. Driven and talented leader with aptitude for teamwork.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Patient Access Manager
R1 RCM, INC.
11.2018 - 05.2023
- Improved patient satisfaction by streamlining registration processes and implementing efficient scheduling systems.
- Enhanced staff productivity by providing comprehensive training on patient access procedures and best practices.
- Reduced wait times for patients with effective resource management and staff allocation strategies.
- Collaborated with clinical teams to ensure seamless patient transitions between departments, improving overall care quality.
- Implemented innovative technology solutions to optimize patient data management and streamline communication among healthcare providers.
- Conducted regular performance evaluations of team members, identifying areas for improvement and providing constructive feedback for professional growth.
- Oversaw budget planning and management for the Patient Access department, optimizing resources while maintaining quality standards.
- Fostered an inclusive work environment by promoting open communication channels and encouraging collaboration among team members.
- Ensured compliance with federal, state, and local regulations pertaining to privacy laws and medical record documentation requirements within the Patient Access department.
- Evaluated workflow efficiency regularly, implementing process improvements as needed to meet changing demands on the healthcare system effectively.
- Championed efforts focused on enhancing patient engagement through personalized interactions during registration, appointment scheduling, and financial counseling sessions.
- Educated all registration staff personnel regarding updates and changes to job positions.
- Developed highly effective communication, interpersonal and active listening skills, which were used for interacting with people of all different backgrounds and cultures.
- Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Patient Access Coordinator
Presence Health
09.2011 - 11.2018
- Improved patient satisfaction by streamlining the registration process and reducing wait times.
- Enhanced communication between departments by regularly updating patient information and coordinating schedules.
- Increased efficiency of daily operations by implementing electronic health record system for accurate data management.
- Strengthened relationships with insurance providers, ensuring timely processing of claims and reimbursement approvals.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Providing excellent customer service by promptly answering patient inquiries.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Followed document protocols to safeguard confidentiality of patient records.
Education
No Degree - MEDICAL ADMINISTRATIVE ASSISTING
Everest College - Chicago
Chicago, ILHigh School Diploma -
CHICAGO VOCATIONAL CAREER ACADEMY
Chicago, ILSkills
- Effective Written and Verbal Communication
- Inpatient Registration
- Recordkeeping
- Program Development Participation
- Patient Data Privacy
- New Staff Training
- Policy Implementation
- Medical Terminology
- Insurance Verification
- Time Management
- Healthcare Knowledge
- Excellent Communication
Certification
- Certified Healthcare Access Associate
Timeline
Patient Access Manager
R1 RCM, INC.
11.2018 - 05.2023
Patient Access Coordinator
Presence Health
09.2011 - 11.2018
No Degree - MEDICAL ADMINISTRATIVE ASSISTING
Everest College - Chicago
High School Diploma -
CHICAGO VOCATIONAL CAREER ACADEMY
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