Adaptable professional with extensive experience in customer service and teamwork. Skilled in resolving inquiries and complaints, coordinating maintenance, and training new staff to enhance operational efficiency and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Uhaul Moving And Storage
Evanston
05.2019 - Current
Cultivated strong customer relationships through personalized assistance, driving repeat business.
Resolved customer complaints and provided effective solutions.
Assisted customers with rental inquiries and service options.
Answered customer inquiries and provided accurate information regarding products and services.
Educated customers on equipment usage and safety protocols, fostering safe and effective operations.
Processed transactions using point-of-sale systems efficiently.
Trained new staff on customer service procedures and company policies.
Collaborated with team members to streamline daily operations effectively.
Coordinated vehicle maintenance schedules to ensure operational readiness.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.