Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chatchai Kaesrilohit

Hoffman Estates

Summary

Committed and hardworking food service manager with over 23 years of experience in the hospitality and retail industry. Well-rounded leader with talent for supervising and motivating employees. Swift problem solver with quick and effective solutions to wide array of issues. Understanding of providing exceptional customer service.

Overview

23
23
years of professional experience

Work History

Chef Manager

A.H Management / Sodexo
07.2023 - 10.2023
  • Placed food orders with suppliers on weekly basis, taking into account kitchen budget and expected demands.
  • Kept kitchen staff in compliance with safety and food regulations to reduce opportunities for illness or accidents.
  • Trained and managed kitchen personnel and supervised related culinary activity
  • Developed new culinary programs that increased customer satisfaction and operational excellence levels.
  • Monitored food production to verify quality and consistency.

Food Service Manager

Aramark
08.2021 - 07.2023
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Controlled labor hours and inventory that resulted in improved costs over two years.
  • Managed food production levels to serve over 750 guests daily.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.

Retail Associate

RH
09.2020 - 10.2022
  • Unloaded and unpacked incoming shipments to facilitate orders and verify accuracy of contents.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Double checked records, daily reports, and inventory transactions to identify and correct variances.
  • Coordinate with interior designers and arrange new items on the showroom.
  • Assisted guests and third parties with transporting their purchases to specified vehicles.

Retail Associate

Amazon
08.2020 - 08.2021
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Conducted daily audits verifying pricing and expiration dates of over 200 items daily.
  • Conducted and verified weekly inventory.

Catering Director

Aramark
10.2016 - 05.2020
  • Collaborated closely with clients to develop exciting catering menus for memorable events.
  • Handled catering scheduling, food ordering and planned events.
  • Met with clients to outline desired goals and prepared quotes for overall catering costs.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Oversaw food preparation and monitored safety protocols.
  • Responsible for accounts payable, accounts receivable and financial reporting.

Assistant Food Service Director

Aramark
05.2010 - 10.2016
  • Planned operations to effectively cover needs while controlling costs and maximizing service.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Oversaw food preparation and monitored safety protocols.
  • Oversaw catering production and staffing.
  • Responsible for accounts payable, accounts receivable and financial reporting.

Supervisor

Aramark
04.2007 - 05.2010
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Oversaw food production and service.
  • Developed menus and ordered food, beverages and paper supplies.
  • Responsible for accounts payable, accounts receivable and financial reporting.

Luxury Suite Attendant

Levy Restaurants
06.2000 - 04.2007
  • Helped create "memorable experiences" by catering to all guests specific requests in reserved luxury suites.
  • Answered detailed questions about menu items, contents and preparation methods to help guests make informed decisions.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Arranged food, utensils and condiments on trays to serve meals with necessary items.
  • Ensured that suites were set up correctly.

Education

High School Diploma -

James B. Conant High School
Hoffman Estates, IL

Skills

  • Time management & prioritization skills
  • Customer service interaction
  • Strong communication skills
  • Ability to be strategically agile and adaptable
  • Proficient in Microsoft office and excel
  • Accounts payable and accounts receivable knowledge
  • Financial reporting and budgeting proficiency
  • Empathy and staff leadership skills
  • Cost Control

Timeline

Chef Manager

A.H Management / Sodexo
07.2023 - 10.2023

Food Service Manager

Aramark
08.2021 - 07.2023

Retail Associate

RH
09.2020 - 10.2022

Retail Associate

Amazon
08.2020 - 08.2021

Catering Director

Aramark
10.2016 - 05.2020

Assistant Food Service Director

Aramark
05.2010 - 10.2016

Supervisor

Aramark
04.2007 - 05.2010

Luxury Suite Attendant

Levy Restaurants
06.2000 - 04.2007

High School Diploma -

James B. Conant High School

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Chatchai Kaesrilohit