Chasity Wells
Chicago
Summary
Dedicated-driven banking professional with 10+ years of experience in client relationship management, sales performance, and regulatory compliance. Proven track record of exceeding sales goals, enhancing customer experience, and supporting team development initiatives. Skilled in analyzing customer interactions, coaching peers, and driving process improvements. Seeking to leverage analytical and quality-focused expertise in a Senior Quality Analyst role.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
Work History
Relationship Banker
Bank of America
Chicago
06.2022 - Current
- Consistently exceed sales goals while maintaining high standards in customer experience and regulatory compliance
- Manage daily branch operations including ATM servicing, cash shipments, and audit readiness
- Analyze client financial needs and recommend tailored banking solutions
- Generate new business through proactive client engagement and relationship building
- Selected for Leadership Development Program based on performance and leadership potential
- Adapt quickly to new systems, policies, and digital banking platforms
Preferred Sales Specialist
Bank of America
Chicago
06.2019 - 04.2022
- Achieved high performance in sales metrics, customer satisfaction, and compliance standards
- Built strong client relationships by identifying needs and delivering customized solutions
- Served as Quality Champion, partnering with leadership to improve team performance
- Coached new hires transitioning from training to production, improving onboarding success
- Supported team development through on-the-job training and skill enhancement sessions
Teller
Chase Bank
Chicago
09.2016 - 06.2019
- Delivered exceptional customer service, contributing to multiple recognition awards in client experience
- Processed high-volume transactions with accuracy and adherence to security protocols
- Educated clients on banking products and referred opportunities to relationship bankers
- Built lasting customer relationships, increasing retention and satisfaction
- Maintained strong performance in client satisfaction, teamwork, and operational efficiency
Education
Bachelor of Science - Finance
University of Phoenix
Tempe, AZ 04.2025 - 04.2026
Hyde Park Academy
Chicago, ILSome College (No Degree) - Nursing
Texas College
Tyler , TXSkills
- Quality Assurance & Call Evaluation
- Customer Experience Optimization
- Regulatory Compliance & Risk Awareness
- Relationship Building & Client Retention
- Sales Performance & Goal Achievement
- Coaching & Team Development
- Financial Operations & Cash Handling
- Data Analysis & Process Improvement
Timeline
Bachelor of Science - Finance
University of Phoenix
04.2025 - 04.2026
Relationship Banker
Bank of America
06.2022 - Current
Preferred Sales Specialist
Bank of America
06.2019 - 04.2022
Teller
Chase Bank
09.2016 - 06.2019
Hyde Park Academy
Some College (No Degree) - Nursing
Texas College