Chase (Shade) Irwin
Chicago
Summary
Dynamic Restaurant Manager with a proven track record at Modern Relish, excelling in team development and customer relationship management. Adept at optimizing inventory and enhancing customer loyalty through exceptional service. Recognized for implementing efficient workflows and training staff, resulting in improved operational efficiency and elevated dining experiences.
Restaurant management professional skilled in streamlining operations and elevating dining experiences. Known for driving team collaboration and fostering results-driven environment. Reliable and adaptable, consistently meeting evolving business needs. Expertise in staff training, customer service, and operational efficiency.
Experienced with overseeing all aspects of restaurant operations, ensuring smooth day-to-day functioning. Uses leadership skills to improve staff performance and drive customer satisfaction. Track record of maintaining high standards in food safety, inventory management, and service excellence.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Modern Relish
09.2024 - 09.2025
- Assisted in managing daily restaurant operations to ensure smooth service delivery.
- Supported team in maintaining high standards of food safety and cleanliness.
- Learned to handle customer inquiries and resolve issues promptly for enhanced satisfaction.
- Collaborated with staff to implement efficient workflow processes during peak hours.
- Observed and documented restaurant procedures to identify areas for improvement.
- Participated in training sessions on point-of-sale systems for effective order processing.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Shift Lead
Jimmy Johns Subs
2018 - 09.2024
- Supervised daily operations, ensuring adherence to safety and quality standards.
- Assisted in training new team members on operational procedures and equipment usage.
- Coordinated shift schedules to optimize staffing levels and maintain workflow efficiency.
- Resolved customer inquiries and complaints, enhancing overall service experience.
- Monitored inventory levels, notifying management of stock shortages or discrepancies.
- Implemented best practices for equipment maintenance, reducing downtime during shifts.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
Education
High School Diploma -
McFarland High
McFarland, WINo Degree - Culinary Arts
Madison Area Technical Collage
Madison, WISkills
- Team development
- Inventory management
- Customer relationship management
- Team leadership
- Customer-oriented
- Complaint resolution
- Food service background
- Customer loyalty
- Adaptable
- Menu development
Accomplishments
- Supervised team of 9 (Nine) staff members.
- Collaborated with Saint Jude in the involement of Saint Jude Dream Chicago Event.
- Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.
Certification
- Food service Training and certification - 2025
- Food Manager Training and certification - 2025
Languages
English
Native or Bilingual
Timeline
Restaurant Manager
Modern Relish
09.2024 - 09.2025
Shift Lead
Jimmy Johns Subs
2018 - 09.2024
High School Diploma -
McFarland High
No Degree - Culinary Arts
Madison Area Technical Collage