Chase Zkovsky
Evaston,IL
Summary
Proactive and meticulous Collection Site Manager with over 15 years of experience in Healthcare and Science industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
17
17
years of professional experience
1
1
Certification
Work History
DNA Testing Site Manager
DDC Diagnostics
03.2017 - Current
- Opened and operated a new site for the company in Chicago
- Responsible for obtaining DNA samples via swab and blood draws for varies testing for up to 30 clients daily
- Facilitated Immigration, Paternity, Forensic and Court Ordered testing for the company
- Obtained AABB, State of IL and Ministry of Justice certified for collection samples
- Work with local lawyers and clinicians on client testing needs and facilitating their testing
- Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
- Developed strong relationships with clients through consistent communication of project updates and prompt resolution of concerns or issues.
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
- Conducted thorough risk assessments to proactively address potential issues before they escalated into costly problems.
- Maintained records and logs of work performed and materials and equipment used.
- Complied with safe operating practices and assessed operational procedures against best practices.
- Oversaw all daily office operations and equipment maintenance.
Issue Resolution Specialist
Land of Lincoln Health
07.2015 - 02.2017
- Coordinates HICS Cases with resolution through cross department collaboration
- Coordinate with Finance and Operations for reinstatements, terminations and policy updates
- Reporting for IRT Department on email inquiries from members
- Cross trained to answer IRT issues, calls and member email inquiries
- Handle and resolve member inquiries about On Exchange policies and procedures with a 90-110 case a week average
- Assisted colleagues in navigating challenging situations by sharing expertise and offering guidance when requested or needed.
- Analyzed root causes of recurring issues to implement preventive measures, reducing the number of future complaints.
- Handled escalated calls calmly and professionally, ensuring that even highly dissatisfied customers felt heard and supported throughout the process.
Patient Resource Manager
Perimeter Primary Care
10.2012 - 06.2015
- Register patients, verify active insurance coverage, update patient profiles as needed in EMR and collect copays
- Managed scheduling for 2 Primary Care/Internal Medicine Doctors and managed daily patient flow
- Input daily patient charges, claims, insurance correspondence, statements and send patient weekly/monthly statements
- Monitor customer calls, emails and web inquiries to help improve quality, efficiency, minimize errors and track performance
- Collaborated with department heads to identify staffing requirements, resulting in improved workforce planning and reduced turnover rates.
- Served as a key point of contact for both internal stakeholders and external partners on matters relating to resource availability and allocation, fostering strong relationships built on trust and transparency.
- Streamlined resource allocation processes by implementing efficient scheduling and tracking systems.
- Analyzed historical data to forecast future resourcing needs, enabling proactive planning and adjustments as needed.
- Established strong relationships with vendors and suppliers, negotiating favorable contract terms and securing cost-effective resources for the organization.
Manager
Gravity Fitness
04.2008 - 09.2012
- Review, analyze and report daily/weekly transactions, pay roll, POS receipts, and deposits with average revenue of 125k monthly
- Managed employee scheduling member/customer appointments, and vendor management operations for 15 team members
- Project manage corporate retention plans, quarterly taxes, system/contract management and analyze business needs
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained professional, organized, and safe environment for employees and patrons.
- Improved safety procedures to create safe working conditions for workers.
Education
Surgical Technology - Surgical Technology
Columbus Technical College
Columbus, GA01.2007
Notary Public -
01.2016
Certification - Central Sterile Supply, Medical Assistant, Phlebot
Columbus Technical College
Columbus, GA01.2005
Allied Health Assistant -
01.2000
Associate Degree in Surgical Technology -
01.2005
Central Sterile Supply Technician -
01.2005
Skills
- Quality Control HIPAA Compliance Project Management
- Safety Compliance AABB Credentialing Surgical Technology
- Phlebotomy EMR Strategic Planning
- Patient Load Management Team leadership
- Multi-Department Coordination Conflict resolution
- Site inspection and management Site safety
- Problem-solving
- Team leadership
- Quality assurance
- Conflict resolution
- Site safety
- Site management
- Project management
- Customer relationship management
- Documentation and reporting
Military Experience
Medical Corpsman, US Navy, 01/01/96, 12/31/01, Camp Pendleton, CA
Certification
Notary Public - Illinois 2018 - present
Timeline
DNA Testing Site Manager
DDC Diagnostics
03.2017 - Current
Issue Resolution Specialist
Land of Lincoln Health
07.2015 - 02.2017
Patient Resource Manager
Perimeter Primary Care
10.2012 - 06.2015
Manager
Gravity Fitness
04.2008 - 09.2012
Allied Health Assistant -
Associate Degree in Surgical Technology -
Surgical Technology - Surgical Technology
Columbus Technical College
Notary Public -
Certification - Central Sterile Supply, Medical Assistant, Phlebot
Columbus Technical College
Central Sterile Supply Technician -
Similar Profiles
Sylvie ALBARELSylvie ALBAREL
Collaboratrice Comptable - Assistante Paie at DDC CONSEILSCollaboratrice Comptable - Assistante Paie at DDC CONSEILS
Vincent AnuarioVincent Anuario
Apprentice Electrician at DDCApprentice Electrician at DDC
Robert BanksRobert Banks
Foreman at DDC WSA DepartmentForeman at DDC WSA Department