Summary
Overview
Work History
Education
Skills
Timeline
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Chase Burke

Alton

Summary

Personable and solution-focused, bringing strong communication and problem-solving abilities. Knowledge of troubleshooting techniques and technical support, combined with proficiency in managing customer inquiries and resolving issues efficiently. Committed to delivering exceptional service and fostering positive customer relationships.

Overview

7
7
years of professional experience

Work History

Retail Banking Support Specialist

Carrollton Bank
09.2024 - Current
  • Respond to customer inquiries and resolve complaints to establish trust and increase satisfaction.
  • Keep track of daily reports for various tasks
  • Review mobile deposits to determine if they should be accepted or rejected
  • Assist colleagues at the branches with any customer questions they have
  • Send out fraud reports to the branches

Mobile Expert

T-Mobile
12.2019 - 02.2024
  • Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
  • Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
  • Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
  • Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
  • Increased customer satisfaction by providing expert advice on mobile devices and plans.
  • Maintained a comprehensive understanding of the latest industry trends, products, and technologies to stay ahead of competitors.
  • Managed inventory effectively, ensuring stock levels were maintained at optimal levels for peak business periods.
  • Developed loyal customer relationships through exceptional service, resulting in repeat visits and word-of-mouth referrals.

Service Technician

Metro Lawn Sprinkler
03.2019 - 11.2019
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.
  • Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.

Server Assistant

Hendricks BBQ
10.2017 - 10.2018
  • Bussed tables between courses and load and unloaded trays to expedite tasks.
  • Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
  • Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
  • Refilled drinks and condiments and restocked serving areas to minimize delays.
  • Provided support during large events or private parties by setting up banquet areas according to specific requirements or themes.
  • Contributed to a positive team environment by working cooperatively with fellow server assistants and other restaurant staff members.

Education

High School Diploma -

Francis Howell North
Saint Charles, MO
03-2018

Skills

  • Customer service
  • Remote support
  • Support services
  • Customer relationship management
  • Empathy and patience
  • Escalation handling

Timeline

Retail Banking Support Specialist

Carrollton Bank
09.2024 - Current

Mobile Expert

T-Mobile
12.2019 - 02.2024

Service Technician

Metro Lawn Sprinkler
03.2019 - 11.2019

Server Assistant

Hendricks BBQ
10.2017 - 10.2018

High School Diploma -

Francis Howell North

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Chase Burke